Robert Rivera Email & Phone Number

Stoney Creek, Ontario, Canada

Managed credit and collections operations, overseeing credit policies, collectionsstrategies, and team performance.o Developed and implemented credit policies and procedures for theCommercial credit teamo Oversaw collections process for residential and commercial teams,ensuring timely follow-up on overdue accountso Supervised and mentored a team of 14 professionals, setting KPI targetsand providing trainingo Prepared and presented regular reports on credit and collectionsperformance, analyzing data to identify areas for improvemento Ensured compliance with regulations, company policies, and industrystandards

Oakville, Ontario

• Supervise and assist staff with the daily functions of the Customer Care department, • Develop and maintain error free customer service to ensure the fulfillment of customer’s needs;• Attend and contribute to operational, client and regulatory meetings in order to maintain and improve the service provided to clients. • Provide ongoing assessment of and improvement to the business model.• Responsible for the day-to-day supervision and direction of the team and its resources in order to ensure the accurate and timely completion of work.• Supervise and monitor the workflow for team members ensuring the fair allocation of work.• Approve and coordinate staff vacations and time off. • Ensure training is coordinated and implemented for new hires; identify training needs of existing staff and implement accordingly. • Ensure that procedures are kept up to date and are adhered to.• Contribute to department staff planning, including recruitment.• Create an effective working environment through the proper coaching, explanation of work required and contribution to the appraisal process;• Develop, motivate and mentor team members, helping to bring them to a high standard of knowledge and ability. • Monitor the performance of team members and provide regular feedback on an individual level and also to the team manager.

Certified Credit Professional

Credit Specialist Certificate

Bs, Physical Therapy

Certified Credit Professional Program

Currently enrolled at Credit Institute of Canada to achieve my CCP designation.