Senior Manager, Technical Support
CurrentEstablish the Strategic Vision and Operations for a 24x5 Global Technical Support Organization.
May 2024 - Present
AeroLeads people directory · profile
Robert M. Rupprecht, Mba Email & Phone Number
Senior Customer Success & Service Leader | Operations | Sr. Manager, Technical Support at Kustomer | Ex Meta
at
Kustomer
1 work email found
@icims.com
3 phones found area 732 and 800
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Senior Customer Success & Service Leader | Operations | Sr. Manager, Technical Support at Kustomer | Ex Meta
Location
Greater Orlando, United States, United States
Who is Robert M. Rupprecht, Mba? Overview
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Quick answer
Robert M. Rupprecht, Mba is listed as Senior Customer Success & Service Leader | Operations | Sr. Manager, Technical Support at Kustomer | Ex Meta at Kustomer, based in Greater Orlando, United States, United States. AeroLeads shows a work email signal at icims.com, phone signal with area code 732, 800, and a matched LinkedIn profile for Robert M. Rupprecht, Mba.
Robert M. Rupprecht, Mba previously worked as Senior Manager, Technical Support at Kustomer and Manager, Technical Support at Kustomer. Robert M. Rupprecht, Mba holds Master Of Business Administration - Mba, Entrepreneurship from Syracuse University - Martin J. Whitman School Of Management.
Company email context
Email format at Kustomer
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*@icims.com
68% confidence
AeroLeads found 1 current-domain work email signal for Robert M. Rupprecht, Mba. Compare company email patterns before reaching out.
Profile bio
About Robert M. Rupprecht, Mba
I am a multifaceted leader with a robust background in the hiring, training, guiding, and administrating of high-efficiency staff, managers, and teams. I have lead teams and managers through navigating all daily functions while enhancing business processes to streamline operations and foster a positive working environment. I have experience in building strategy plans for the build, growth, and optimization of various Customer Service teams which include Customer Support, Customer Success, and Technical Account Management.
Listed skills include Cold Calling, Training, Recruiting, Saas, and 15 others.
Current workplace
Robert M. Rupprecht, Mba's current company
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9 roles
Robert M. Rupprecht, Mba work experience
A career timeline built from the work history available for this profile.
Manager, Technical Support
May 2023 - May 2024
Manager, Technical Support, Kustomer
Lead a team of 13 Technical Support Engineers on the Kustomer software within the Business Messaging Organization at Meta.
Feb 2022 - May 2023
Manager, Technical Support
Kustomer was acquired by Meta in 2022Operationalizing and scaling a global technical support organization through consultative actions and training on the Kustomer SaaS platform. Managed the team that established:- Onboarding Training Program for new Technical Support Engineers. Onboarding of new hires dropped 80%- Internal Technical Support Handbook and.
Sep 2020 - Feb 2022
Senior Manager Of Technical Account Management | Senior Manager Of Customer Success
Orchestrated the daily operations of the customer success management team while delivering insightful guidance to promote client success and boost retention. Collaborated with cross-functional managers and directors to suggest data-driven process optimizations that were aimed at meeting and exceeding operational objectives as well as enhancing overall team.
Aug 2018 - Apr 2020
Manager Of Customer Success | Manager Of Technical Account Management | Manager Of Technical Support
Coached various teams within Customer Service to pride the best customer experience to our client base. Specialized in Enterprise Service/Support for clients with over 2,500 employees.- Conceptualized and developed the Enterprise Customer Support team from scratch, establishing the initial business plan, processes, and strategies as well as recruiting and.
Feb 2012 - Aug 2018
Technical Support Engineer Team Lead
- My role consisted of coordinating a team of 15 Subject Matter Expert helpdesk professional through all daily initiatives by answering questions and interfacing with cross-functional departments to safeguard cohesive.
- I developed and administrated a dedicated deliverables team that focused on finishing long-term projects
Jan 2011 - Feb 2012
Training Specialists Team Lead
- Conduct trainings for clients on all aspects of the iCIMS Talent Platform. - Construct new documentation of features within the Platform as well as update and maintain the current documentation.- Maintain the Customer Care Site to ensure all documentation is uploaded and up to date.- As a team lead I work on maintaining a strong training team by making.
Sep 2009 - Jan 2011
Subject Matter Expert
Answer client questions on the iCIMS Talent Platform among various other projects. These projects included updating documentation on the platform when a new release is announced, conduct trainings for clients, and construct iForms for client career portals.
Nov 2007 - Oct 2009
Team & coworkers
Colleagues at Kustomer
Other employees you can reach at kustomer.com. View company contacts →
DS
Daniel S.
Colleague at Kustomer
Madison, Wisconsin, United States, United States
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MB
Megan Bernys
Colleague at Kustomer
Washington DC-Baltimore Area, United States, United States
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JS
Jeremy Suriel
Colleague at Kustomer
Woodbury, New York, United States, United States
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NS
Nick Stanaj
Colleague at Kustomer
New Rochelle, New York, United States, United States
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AH
Angela Hitchcock
Colleague at Kustomer
New York, New York, United States, United States
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KF
Kusasira Florence
Colleague at Kustomer
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates
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SP
Sweety Phogat
Colleague at Kustomer
Charkhi Dadri, Haryana, India, India
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ND
Nathan D.
Colleague at Kustomer
New York, New York, United States, United States
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DT
Donovan Taitt
Colleague at Kustomer
New York City Metropolitan Area, United States, United States
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SK
Sachin Kumar
Colleague at Kustomer
Kakori, Uttar Pradesh, India, India
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Daniel S.
Colleague at Kustomer
Madison, Wisconsin, United States, United States
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MB
Megan Bernys
Colleague at Kustomer
Washington DC-Baltimore Area, United States, United States
View →
JS
Jeremy Suriel
Colleague at Kustomer
Woodbury, New York, United States, United States
View →
NS
Nick Stanaj
Colleague at Kustomer
New Rochelle, New York, United States, United States
View →
AH
Angela Hitchcock
Colleague at Kustomer
New York, New York, United States, United States
View →
KF
Kusasira Florence
Colleague at Kustomer
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, United Arab Emirates
View →
SP
Sweety Phogat
Colleague at Kustomer
Charkhi Dadri, Haryana, India, India
View →
ND
Nathan D.
Colleague at Kustomer
New York, New York, United States, United States
View →
DT
Donovan Taitt
Colleague at Kustomer
New York City Metropolitan Area, United States, United States
View →
SK
Sachin Kumar
Colleague at Kustomer
Kakori, Uttar Pradesh, India, India
View →
2 education records
Robert M. Rupprecht, Mba education
Master Of Business Administration - Mba, Entrepreneurship
Syracuse University - Martin J. Whitman School Of Management
Bachelor Of Science (Bs), Business Administration; Double Concentration In Sport Management And Marketing
Seton Hall University
FAQ
Frequently asked questions about Robert M. Rupprecht, Mba
Quick answers generated from the profile data available on this page.
What company does Robert M. Rupprecht, Mba work for?
Robert M. Rupprecht, Mba works for Kustomer.
What is Robert M. Rupprecht, Mba's role at Kustomer?
Robert M. Rupprecht, Mba is listed as Senior Customer Success & Service Leader | Operations | Sr. Manager, Technical Support at Kustomer | Ex Meta at Kustomer.
What is Robert M. Rupprecht, Mba's email address?
AeroLeads has found 1 work email signal at @icims.com for Robert M. Rupprecht, Mba at Kustomer.
What is Robert M. Rupprecht, Mba's phone number?
AeroLeads has found 3 phone signal(s) with area code 732, 800 for Robert M. Rupprecht, Mba at Kustomer.
Where is Robert M. Rupprecht, Mba based?
Robert M. Rupprecht, Mba is based in Greater Orlando, United States, United States while working with Kustomer.
What companies has Robert M. Rupprecht, Mba worked for?
Robert M. Rupprecht, Mba has worked for Kustomer, Meta, and Icims.
Who are Robert M. Rupprecht, Mba's colleagues at Kustomer?
Robert M. Rupprecht, Mba's colleagues at Kustomer include Daniel S., Megan Bernys, Jeremy Suriel, Nick Stanaj, and Angela Hitchcock.
How can I contact Robert M. Rupprecht, Mba?
You can use AeroLeads to view verified contact signals for Robert M. Rupprecht, Mba at Kustomer, including work email, phone, and LinkedIn data when available.
What schools did Robert M. Rupprecht, Mba attend?
Robert M. Rupprecht, Mba holds Master Of Business Administration - Mba, Entrepreneurship from Syracuse University - Martin J. Whitman School Of Management.
What skills is Robert M. Rupprecht, Mba known for?
Robert M. Rupprecht, Mba is listed with skills including Cold Calling, Training, Recruiting, Saas, Customer Retention, Agile Methodologies, Software Documentation, and Applicant Tracking Systems.
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