Robert Ryan Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Canada Area

Clients Supported: House of Commons, Library of Parliament, Parliamentary Translation, Parliamentary Protective Services, Office of the Conflict of Interest and Ethics Commissioner of Canada- Troubleshooting and support of Microsoft Windows 7/8.1/10 issues.- Troubleshooting and support of Microsoft Office Suite 2010/2016.- Supporting and resolving Windows.

Ottawa, Canada Area

Ministries supported: Shared Services Canada, Public Service and Procurement Canada, Infrastructure Canada, Canadian School of Public ServiceProvide level 1 end user support for all core and embedded employees within supported Government of Canada ministries, as well as direct support for offices of Director Generals:- Password reset and account unlocks..

Ottawa, Canada Area

• Coaching of Customer Service Representativs (CSRs) through one on ones and side by sides on a monthly basis to provide performance feedback and develop action plan to meet all performance targets.
• Providing ongoing floor support daily to CSRs to assist with product and process knowledge and to identify issues. Ensures CSR awareness of service levels.
• Reviewing of departmental and individual performance reports on a daily basis to identify trends and issues requiring action or investigation. Delivers measurable and sustainable results by contributing to continuous.
• Performing quality listening on CSR calls daily to assess both customer experience and CSR performance, as well as to identify customer irritants and trends.
• Represents Call Centre team, as required, at inter departmental meetings or on projects to ensure customer and departmental interests are represented.
• Leads departmental initiatives as required, e.g. Outbound campaigns, recognition programs, issue tracking

Ottawa, Canada Area

- Responsible for training and integration of new customer service representative (CSRs) into department.- Planning and implementation of department sales initiatives.- Recording and maintenance of Interactive voice response (IVR) messaging across all company brands.- Provide inside sales support for major corporate clients. - Run daily reports to measure.

Ottawa, Canada Area

- Top achiever customer retention and sales. - Provide phone, email, and live chat support across all company brands.- Tasked with handling up to 4 simultaneous clients in Live Chat, in dealing with various technical, billing, and other account related issues across all company brands.- Provide back-up receptionist duties.- Promoted to Supervisor of.

Montreal, Canada Area

- Cold calling and sales of commercial warehousing, cross docking, and container services.- Preparation of all shipping/receiving manifests, inventory control, and budgeting/invoicing. - Processing and tracking of all inquiries on client accounts.- Clients included BTG America, JOH Clouth, DBLG Import Inc.

Montreal, Canada Area

- Responsible for assigning tasks to department employees and to assure that production deadlines are met to the highest degree of quality control.- Marketing and development of internal promotions.- Assumed all managerial roles in the absence of department manager, including payroll, scheduling, ordering, inventory control, shipping/receiving, and.