Robert Hanson Email & Phone Number

San Francisco, California, United States

Support the Pension Department, with an emphasis on member retirement eligibility, pension benefit calculation, and enforcing the ILWU-PMA Trustees' directives on industry retirement.Manage escalated benefit inquiries via telephone and correspondence to ensure timely and thorough resolution.Manage pensioner onboarding, review retirement applications, direct deposit, and tax election changes, ensure accurate benefits deductions, and conduct regular pension adjustments.Support department management by reviewing union members' lifetime employment history data, coordinating, reviewing, and executing communications to membership, analyzing pension data sets, and maintaining Trustee compliance.Support retirees with expert knowledge of federal and state income tax withholding requirements.Partner with department directors, managers, and benefit assistants to understand retiree and surviving spouse needs and support inclusive solutions to problems.Support implementation of new industry contracts and initiatives as needed.

San Francisco, California, United States

Manage all incoming mail and faxes from union members, uploading necessary documents into our database, and forwarding relevant pieces to analysts for completion. Inspect retirement applications as they arrive, logging members, and preparing and mailing acknowledgement correspondence and packets.

San Francisco Bay Area

Administrative support to the corporate HR SVP including: calendaring, complex meeting coordination – both onsite and offsite, travel arrangement, and expensesSupporting Corporate HR team with organization and logistical assistance for new hire orientations, social events, and workshops Processing of organizational changes and ensuring that all employment changes and updates have been completed through daily audits, and creating employment data tables through Excel Educating new hires about company policy concerning accurate time keeping and breaks Meeting with new hires after their first week to develop a rapport, addressing any questions or concerns, and noting all interactions through an Excel tracker for future reference Processing third-party vendor invoices, creating accounts for third-party vendors through Accounts Payable, maintaining records of paid invoices, and ensuring all expenses are within budget

San Francisco Bay Area

Served as the first line of communication between uBiome and patients through email and telephone to troubleshoot any technical issues and to answer questions about the company, services offered, and insurance coverage Complying with HIPAA standards, entered and maintained sensitive information regarding the patient’s medical history, maintained patient’s ongoing medical results, and updated insurance information as needed Worked extensively with the engineering team to investigate technical issues and assist with implementing solutions

San Francisco

Acted as the first line of contact for subscribers concerning coverage and requests, and remained their point of contact throughout the course of work on their home to ensure complete customer satisfaction Researched and dispatched service technicians to clients based on type of technical issue, and confirmed appointments with customers in a timely manner Responsible for customer's financial information and charges after completion of service, issuing refunds when applicable, and maintaining fees for subscribers; handling all personal information with the utmost discretion

Culver City, California

Administrative support for the Content Management Systems team including: calendaring for all team members, complex meeting coordination – both onsite and offsite, travel booking, and expenses Office management for the department by handling onboarding for new hires, coordination of social events, and ordering supplies for the team Ad-hoc projects such as research for the team to assist with larger projects pertaining to client’s network issues and compliance with YouTube service agreement, and assistance in answering support tickets with user questions

Greater Los Angeles Area

Built a rapport with new and ongoing clients through the highest level of customer service, direct communication, and the ability to anticipate client's needs Assisted the department with route scheduling for delivery personnel, organization, and taking on ad-hoc tasks as needed Assistance with office’s administrative duties such as filing, phones, and managing incoming shipments

Bachelor'S Degree, History, 3.8

Studied history and composition, composed stories for local magazines, wrote and recorded music.

Associate'S Degree, History

Studied history and English literature.

High School

Activities and Societies: Marshall High Orchestra