Robert Salembier Email & Phone Number

Washington, DC, US

Washington, DC, US

Mclean, VA, US

Santa Clara, CA, US

• Business and Technical advisor, responsible for assisting customer in establishing a strong foundation with ServiceNow and designing solutions to drive their business outcomes. Establishing, educating and supporting.
• Developed digital business transformation plan for the customers (Defense Logistics Agency, US Air Force, US Army, and Xerox) to deliver user focused experience, centrally managed optimized business capabilities and.
• Created foundational partnership between ServiceNow, DISA, and DLA through collaborating sponsorship to obtain DoD Impact Level 5 certification. Matured relationship to deliver proactive service/support model between.

Falls Church, Virginia, US

• Thought leader and expert in Enterprise Service Management, IT infrastructure technology, and organizational optimization. Bring go-to-market solutions for Defense, Intel & Homeland Security, and Civilian teams for.
• Recognized and captured a business opportunity at White House Communications. Opportunity was $500K annually and increased time to deliver capability by 30% and reduced customer cost by 66%.
• Built and designed $1B modernization, digital transformation, and managed services initiative in Department of Homeland Security; optimizing organizational change, investment planning, and embracing emerging technology.
• Lead evaluator for emerging/innovative technology, evaluations, and demonstrations for business processes and capabilities (networking, 5G, service management, ITSM, ITOM, ITAM, ITBM, monitoring, and integrated security)
• Delivered programmatic and technical data center and cloud migration consolidation, optimization, and cloud migration roadmap to EPA
• Conducted evaluation of multiple Mobile Device Management systems and delivered AOA and recommendations at Department of State. Delivered plan to secure current Mobile Device Management system and all future IT systems.

• Delivered full lifecycle service management (using both Systems Engineering Life Cycle (SELC) and Systems Development Life Cycle (SDLC)) for all network and security infrastructure services: physical layer, local and.
• Reduced change implementation time by 50%, increased innovation delivery to business operations, and increased customer satisfaction. Identified business and technical process deficiencies, and long project completion.
• Increased service efficiency by 200% by pioneering innovative secure data transfer solution for remote/deployed assets leveraging existing capabilities which provided a diverse transmission path.
• Created risk management framework to include financial data to inform decision making by working with CIO/CFO, to directly inform operational and security risk based risk decisions.
• Increased business productivity by 100% by leading team to transform IT service model; completed transition to managed services which enable Cloud Based solutions (O365/Azure). Critical designer on end user.

• Enterprise IT Operations Director – Ensured business operations by delivering IT services at and above 99.95% availability. Stood-up and managed 100+ member 24x7 Cyber Enterprise Operations Center team delivering all.
• Planned and implemented an Enterprise Operations Center for oversight and management of all cyber and infrastructure activities. Developed manning strategies, process guides, and all documentation to establish and.
• Built and implemented DevSecOps model within infrastructure, eliminated service transition time saving 25% of change costs. Optimized service transition, staffing, and training plans by merging business operators.
• Developed and implemented comprehensive evaluation, testing, and deployment process which reduced security update remediation from an average of 30 days to a consistent 5 days from release.
• Stood up the Initial Operating Capability (IOC) for the Coast Guard Security Operations Center (SOC). Created initial staffing, knowledge requirements, training requirements, and capabilities documents to solidify the.

• Delivered all end user services for 55,000+ global business operations. Led 500+ member diverse geographically separated staff providing 24x7 incident resolution and request fulfillment (18,000 phone calls / 30,000.
• Implemented skill-based automatic routing by collaborating with customer base, end users, and industry to prototype and test different delivery methods.
• Created agent-based report card to assess performance and enable utilization forecasting.
• Continuously improved processes, determined best staffing levels, altered team management techniques, and position assignments by using quantitative metrics.
• Optimized centralization methods and processes to reduce touch labor and enable a $1.4M annual cost efficiency

• Ensured delivery of best Command, Control, Communications, Computer, Cyber, and Information Technology capabilities for 50+ major ships, 200+ small boats, 30+ aircraft, and 40+ land stations. Led 60-person team in.
• Founded the Coast Guard’s first Information Assurance program to oversee and report on all aspects of IT security to include cybersecurity, TEMPEST, risk management, security assessments, access management, monitoring.
• Prevented $30M cost by assessing business risk and developing unique network and communication solution which ensured minimal required capability for asset utilization. Within 2 weeks completed full operational impact.
• Improved service availability by 40% resulting in reduced attack surface and $4.5M annually savings. Developed, prototyped, designed, engineered, and implemented technical solution to deliver classified information.
• Designed, engineered, acquired, and implemented network and system connectivity to DoD classified systems onboard aircraft. Enabled full operational picture integration with Coast Guard and DoD intelligence services.

Ms Computer Engineering, Network And Information Security

Masters Certificate, Information Security And Assurance

Bs, Electrical Engineering