Robert Schuster Email & Phone Number

Tampa, FL, US

Tampa, Florida, United States

Tampa, Florida, United States

• Assist in the 2022 Renewal Process by outbound calling an avg. of 60 season ticket members.
• Utilizing SalesForce and Archtics to assist with inbound calls from season ticket members to answer questions about their accounts, tickets, and or general questions they may have.
• Shadow Guest & Member Relations Associates on daily duties: communication, outbound/inbound calls, software literacy (Archtics/Sales Force).

Tampa, Florida, United States

• Previous Game Day Support Staff Member in the Ford F-150 Hall of Fame Club, now the main point of contact for the South Champions Lounge on Game Days at Raymond James Stadium
• Supervise lounge operations: food & beverage/custodial staff/events team.
• Game-day service with 100+ guests; suite admission, guest escort, conflict management.

Tampa, Florida, United States

Tampa, Florida, United States

• Software skills: Archtics, TM1 Sales, Account Manager, Photoshop, and Adobe.
• Assist the Sales Team with seat relocations, invoicing, seat exchanges, processing payments, and client management.
• Manage/mentor/train 26 part-time student workers in game-day walk-up sales, customer relations, will call ticket operations, scheduling.
• Design ticket pricing to drive revenue from non-season ticket holders.
• Construct USF Athletics seasonal/individual ticket plans through price codes/classes/ticket types.

Tampa, Florida, United States

• Sold memberships/retail products ($10 - $500).
• Managed 52 members' accounts.
• 92% retention rate with memberships sales.
• Generated $7,300 in initial total revenue (memberships/equipment).
• Made 50 avg, outbound calls per workday.

Tampa, Florida, United States

Over the course of four days, I served as one of the lead community ambassadors in which I managed on average 10 volunteers per day at the Tampa Bay International Airport.

Naples, Florida, United States

• Managed an arcade establishment with 20+ arcade games.
• Negotiated the price of arcade equipment ranging from $1,000-$10,000.
• Handled daily sales transactions for guests and consumers.
• Collaborated with upper management about different marketing opportunities to increase sales.

Tampa/St. Petersburg, Florida Area

• Used Click Effects Audio Pro to create an enthusiastic in-game environment.
• Communicated with fans, employees, and players to organize fan experience logistics.
• Worked with 20 other marketing interns to research how to improve USF crowd turnouts.
• Contributed to the promotional strategies and production of all USF Athletic teams.
• Received the "Rookie of the Year" award.
• One of the lead marketing coordinators for USF Softball, in which I was responsible for in-game activations along with fan satisfaction.

Tampa

• Created Facebook and Instagram collateral to increase brand awareness of specified events.

Tampa, Florida

• Raised over $1,000 in merchandise sales.
• Engaged customers with a professional seller's attitude.
• Utilized social media platforms such as Facebook and Twitter to create an advertisement.

Naples, Florida Area

• Employed at a 4 Diamond Hotel.
• Worked in a fast-paced environment in which I had to retrieve cars, carry luggage to rooms, and assist guest with their requests.
• Interacted with over 20 guests daily.
• Properly and cautiously handled over 200 guests’ automobiles and baggage’s when asked for repossession.
• Took citations of all valeted cars and baggage locations for efficient organization.

Miami, Florida

• Distributed advertisement product supplies for potential customers to workers.
• Organized a group of 25 personnel to properly set up different types of advertisements in the “Hard Rock” stadium.
• Successfully marketed to over 20 professional sports teams, including the Miami Dolphins, Cleveland Cavaliers, and Tampa Bay Lightning.
• Managed different clients' accounts to ensure retention for future years.
• Researched different brands and companies to create partnerships with.

Naples, Florida

• Responsible for handling and supervising three athletic fields for proper gameday use.
• Worked alongside officials to maintain a functional in-game environment.
• Handled over $400 of ticket sale transactions each day.
• Recorded player statistics for 30 individuals of 4 separate teams.

Naples, Florida Area

• Coordinated 20 rental events based in five local establishments.
• Logistically determined the placement and positioning of gaming stations and arcade machines.

Ms In Sport & Entertainment Management

Mba With A Concentration In Sport Business

Activities and Societies: -Vinik Sport & Entertainment Management Program -President of the Sports and Entertainment Management.

Bachelor Of Science In Marketing, Business, Management, Marketing, And Related Support Services

Activities and Societies: Marketing Mentor Program, Sigma Phi Epsilon, and Bulls Business Community

Education record

Activities and Societies: Football, Basketball, Junior State of America (JSA)