Robert Serrano Email & Phone Number

Bedford Park, Illinois

Selling furniture for the artvan industry .Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by attending the managers meetin every Saturday. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Scheduled weekly inventory pickups and deliveries with vendors. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Provided ongoing guest service, including giving fashion advice. Directed calls to appropriate individuals and departments.

Chicago Lighthouse

Answered an average of 80 calls per day by addressing customer inquiries, solving medical problems. register patients to schedule them to their doctors for all uic hospitals and more. Earned management trust by doing multiple clinics and training other employees on how to register patient to certain clinics. Politely assisted customers via telephone. Provided an elevated customer experience to generate a loyal clientèle. Handled daily heavy flow of paperwork and cooperated with the accounting departments on scheduling and registering patient to their appropriate clinics. Directed calls to appropriate individuals and departments.

Burbank, Illinois

Answered an average of 35 calls per day by addressing customer inquiries, solving problems and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Earned management trust by tagging merchandise through the store. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Scheduled weekly inventory pickups and deliveries with vendors. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Provided ongoing guest service, including giving fashion advice. Directed calls to appropriate individuals and departments. Folded and arranged garments in attractive displays.