Robert Smith Email & Phone Number

I Currently work for a UK based Telecommunications/ISP who provide converged managed services from virtual managed server environments, DC Hosting, managed backups and archiving, managed Firewalls, VOIP (Broadworks) and WAN connectivity services utilizing the companies Fibre MPLS core network spanning across 40 major POP's in the UKPart of my current role is to provide consultancy to existing and new customer's in which I am contracted in to help with new network projects or to help with current issues within their current network infrastructure (network audits), these range from complete network health checks across their WAN's (not always supplied by my current employer) and LAN's, application performance issues, stress testing, DR procedures/implementation and VOIP deployments both across a completely IP based solution or partial IP platform through to QoS techniques at both layer 2 and 3, network security, WAN shaping and optimization solutions including the use and deployment of Riverbed, and DBAM devices. Pre sales is the second part of my role and involves providing technical assistance to our sales and account managers for all customer opportunities which include proposals, tenders or additions/upgrades to current services, in which I provide technical advice/steering for the companies converged managed VOIP, DC hosting, managed Backup (VBAK with netapp filers), managed FW, through to managed WAN environments which involves the correct scoping of access circuits, bandwidth requirements, QoS requirements and SLA's for a particular customers' needs. I also create technical design diagrams and documentation for distribution, both internally and externally to the customer. Once contract terms are agreed it is also my responsibility to then approve the contract/addendum making sure enough technical information is available for the service delivery department to implement the solution and that the solution is both commercially and technically viable

Responsible for supporting a large heterogeneous communications and Travel agent network infrastructure across multiple sites spanning from our own offices, across our corporate customer's consisting of the CO-OP and several large tour operators.Setup, troubleshoot and maintain VPN connections from our customers into our private network across our own private provided IP-Stream (xDSL) and leased line platforms as well as public WWW connections through secure VPN tunnels into companies corporate Cisco PIX firewall.Responsible for daily administration/house keeping of employer's windows 2k/2k3 mixed AD domain.Responsible for pre-configuring, testing and supporting Cisco, SMC and Allied Telesyn routers for use on customer sites for connection across our private provided host circuits from BT.Provide 2nd/3rd line support for our various different customer sites, from single home workers up to large corporate offices consisting of up to 1000 users per site, with issues such as email, network connectivity, viruses and employers proprietary software.Build and support windows 2k and 2k3 server's across various different hardware platforms and specifications, windows XP and 2000 pro across desktop pc's and laptops for internal staff. All built to companies security policies.Use remote access software (Netsupport, RDP, PCanywere, various flavours of VNC) for in-band remote support of all desktops and servers within employers and customers network infrastructureSupport and maintain server and client side email using exchange 5.5 server side and outlook clientSetup and support web servers for web hosting facilities offered to our customers.Maintain companies Anti Virus policy using McAfee enterprise software and EPO for automation.Responsible for setting up and supporting Blackberry Enterprise Server and configuring and supporting staff handheld Blackberry devices for data services such as email and WWW access. Experience / Key Skills

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Education record