Robert Smith Email & Phone Number

Peterborough, England, United Kingdom

Leading the development and delivery of CITB's Careers Products that inspire and engage potential new entrants into the construction industry. Promoting construction careers within the sector through regional and national skill events (SkillBuild), digital platforms and creative engagements (Go Construct STEM Ambassadors)

Responsible for the product delivery across a range of careers products offered by the business to support industry. The products areas consist of delivering industry skill competitions (described as the Olympics for the sector), delivering the largest volunteering ‘ambassador’ programme in industry to train and equipped ambassadors to inspire the next.

Peterborough, England, United Kingdom

• Co-ordinate the delivery of the products and services across the career’s portfolio.
• Review and report on performance of my products and services against agreed SLA's and KPI's.
• Capture monthly expenditure of the products and services within my area of responsibility and report these to our finance business partner.
• Management of relationships with external stakeholders wishing to provide contact for Go Construct and the delivery of such additions to the website working with a variety of internal teams - digital, marketing, BI.
• People management of a community of "Assistant Products and Services Co-ordinators"
• Maintain effective relationships with internal and external stakeholders.

Peterborough, England, United Kingdom

• Line managing and motivating a team of up to 22 Customer Co-ordinators and Quality and System Coach’s covering various areas of CITBs Customer Operations department.
• Continuous Improvement - implementing new and better ways of working to improve the service being offered.
• Line manager for the departments Quality and System Coach team who are responsible for all coaching, training, for the department of 100+ Customer Co-ordinators and ensuring that they are monitoring the department’s.
• Planning and implementing recruitment/assessment days for Customer Co-ordinators, Quality and System coaches and Customer Services Team Leaders.
• Ensuring appropriate process maps are in place for all processes whilst continually seeking out continuous improvement opportunities.
• Ensure Customer Co-ordinators and Quality and Systems Coaches are appropriately trained and supported to carry out the duties of their role, including an appreciation of new systems and an understanding product lines.