Robert Smith Email & Phone Number

Phoenix, Arizona, United States

Chandler, Arizona, United States

• Communicates with Executive & Department Leadership to assess and determine training needs and effectiveness.
• Superlative administration and Management of Pathways Mentorship Program participants to successfully transition between departments and all levels of the enterprise.
• Adroitly leads Training and Development Team consisting of Training Supervisor and four Trainers in developing, delivering, and executing comprehensive training programs while meeting the enterprise’s needs and.
• Dynamically administrates, implements and evaluates the value of outside training programs to meet business needs of the enterprise.
• Directs the administration of the enterprise-wide Learning Management System to execute the successful operation and programming which preserves and provides employee and leadership training tracks, E-Learning.

Chandler, Arizona, United States

• Initiated and developed testing site procedures working with health care vendor to create process for over 2,220 employees to be tested for COVID-19 every two weeks.
• Communicated with health care vendor and Executive Leadership to report real-time results.
• Set up and organized testing site process to ensure CDC safety measures are met and documentation of employee testing takes place.
• Managed personnel at testing site including employees and vendors through training, scheduling for 12-hour testing event and coordination of vision.
• Proactively managed and provided resolution for issues before, duration and after testing.
• Provided phenomenal guest service to employees participating in testing.

Chandler, Arizona, United States

• Effectively managed a team of Recruiters and screeners who are responsible for hiring and ensuring that the new hire/candidate had the best experience throughout the interview and hiring process.
• Leveraged reporting and analytics to understand the current state and used the information to help multiple departments understand organizational departmental staffing levels and hiring.
• Intuitively worked with screeners and recruiters to execute on a comprehensive sourcing strategy developed based on talent and needs of the departments, thus building qualified and diverse talent pipelines. This will.
• Managed and coached Recruiters to ensure risk/controls are managed tightly; provide coaching and audit results to ensure compliance of all recruiting policies and processes.
• Partner with Gila River Indian Community to manage and grow external candidates from the community.
• Coach and assist Recruiters to effectively manage relationships with Hiring Managers and new hires/candidates.

Chandler, Arizona, United States

• Developed, delivered, and managed a comprehensive training program that included skill-based training, behavior modification, and leadership development for 3000+ employees.
• Supervised and developed five trainers and one instructional clerk to meet organizational objectives through the delivery and implementation of training programs, and performance support tools.
• Managed and monitored new hires during the preliminary job-training period.
• Established and maintained collaborative working relationships in alignment with Executive goals to implement changes in business processes and systems to develop staff.
• Coordinated with Recruitment.com to initiate an interactive career webpage.ACHIEVEMENTS:o Instrumental in development of increasing revenue and guest retention, through Guest Service Training Initiatives starting 2007o.

Phoenix, Arizona, United States

• Managed and marketed organizational performance programs and developmental tools.
• Designed, developed and facilitated a variety of performance improving programs such as leadership, performance management, team effectiveness, and customer service.
• Consulted with government and corporate organizations in the areas of organizational effectiveness and professional development education programs, seminars, and assessment tools including material design and.

Phoenix, Arizona, United States

• Implemented an outstanding company-wide professional development program to strengthen competencies and overall performance of 1,200 employees on National Retail Loan Servicing (NRLS) teams.
• Coached underperforming individuals and teams to improve both professional and leadership skills and competence as well as high-potential performers in order to help them realize their full potential.
• Administered 360-Degree Feedback Program, interpreted results to inform coaching and development of over 300 managers within the National Retail Loan Servicing Management Team.
• Established and maintained a collaborative relationship with senior management to determine and recommend appropriate strategies and coaching solutions.ACHIEVEMENTS:o Formally recognized for performance improvement of.