Robert Smith Email & Phone Number

Hanover Maryland

Hanover Maryland

Oversee all casino hosts, bus operations, and guest services. Established a Player Development department with strong Southern California followings. Maximized profitability through superior customer service, effective and prompt communication and follow-up of pending matters with customers:maintain 100% customer satisfaction as Director of Player.

Responsibilities included the development and implementation of high-end player development program, enhancement and standardization of customer service standards and communications, and overall marketing and promotions of property. Created and maintained strong relationships with new/existing clients: growing the highend client portfolio of the property.

Established A "Player Development" departmental team with a focus on incorporating a new program of aggressive advertisng of on-property and off site events. Created successful Department Buisness Plan with finacial guidelines targeting high-end customers in the New York metropolitan area.

Originated a successful high-end player retention program and originated data mining of dormant player program. Designed and implemented Player Development departmental goals program based on internal property standards.

Cultivated the development of new players from floor referrals, patron referrals and events, Generated new revenue from existing players. Managed customer credit references and requests.

Credit responsibilities durning my tenure at the Playboy/Atlantis Casino included: establishing customer credit limits to $1,000,000. and single authorization to $100,000.

Ba, Criminal Law And Justice, 3.0

Activities and Societies: Football,Concentration in History and Political Science

Education record