Robert Testa Email & Phone Number

With over 13 years of work experience, I am a manager of service desk operations at Connecticut Water, a leading water utility company. I have a master's degree in business administration and a master's degree in business management, as well as a certificate in leadership principles from Harvard Business School Online. I oversee the daily operations of the service desk team, providing technical support and customer service to the internal and external stakeholders of the company. I also manage the IT budget, policies, procedures, and projects, ensuring alignment with the company's strategic goals and compliance with the industry standards. I have strong skills in help desk support, technical support, and IT operations, as well as leadership, communication, and problem-solving skills. I am passionate about delivering quality service, enhancing customer satisfaction, and improving operational efficiency. I enjoy working with diverse and collaborative teams, and I am always eager to learn new technologies and best practices. I am looking for an opportunity to leverage my skills and experience to contribute to the success of a dynamic and innovative organization.