Robert Thompson Email & Phone Number

Saginaw, Michigan, United States

 Monitor and support warranty claims and processing activity by reviewing reports, evaluating dealer issues, and correction. Assist dealers, answer questions, interpret GM policies, and resolve various warranty related issues through incoming calls and e-mails.  Analyze need for changes and make recommendations as appropriate in weekly meeting, emails.

 Ensure equipment is safe reliable and in compliance with local, state and federal regulations Responsible for complete maintenance on all the company vehicles and equipment keeping MDOT and OSHA compliant Manage all staff within the department with a focus on policies and procedures and implementing new ones Ordering parts to maintain base inventory.

Sault Ste. Marie, Michigan, United States

 Created business plan that would maintain sustainability without negatively impacting the environment. Thorough understanding of the business and sales projections Created realistic sales and profit projections for business plan that met and exceeded bank and SBA loan requirements.  Due diligence of assets and liabilities, reputation, business.

 Administrator for the dealership to handle all warranty claims to General Motors and service contracts Provide aid to the service and parts departments when needed or short staffed  Develop dealership processes to ensure warranty claims are authentic Ensure proper use of goodwill for customers in situations to confirm GM’s commitment to customers .

 Managed business operations such as staffing, hiring, scheduling, and customer satisfaction Assisted commercial business customers with accounts, billing, and inventory selection Executed retail point of sale material, advertising campaigns, and retail appearance Provided on-boarding training and development for new hire employees  Reviewed store.

 Ensure product meets quality standards of finish and sizing Movement of product from production to warehouse staging for shipment Perform routine preventative maintenance as well as troubleshooting performance issues Stay up to date on environmental codes and implement new policy to comply to new codes Participated in Lean Six Sigma improvement.

 Internship from 2001–2003 between semesters with Ferris State University  Perform routine preventative maintenance as well as troubleshooting performance issues Stay up to date on environmental codes and implement new policy to comply to new codes Participated in Lean Six Sigma improvement operations.

Bachelor'S Degree, Automotive Management

Automobile/Automotive Mechanics Technology/Technician

Completed Ford ASSET specific training.

Gm Executive Mba

Studied one Semester