Robert Thompson Email & Phone Number

Saginaw, Michigan, United States

 Monitor and support warranty claims and processing activity by reviewing reports, evaluating dealer issues, and correction. Assist dealers, answer questions, interpret GM policies, and resolve various warranty related issues through incoming calls and e-mails.  Analyze need for changes and make recommendations as appropriate in weekly meeting, emails and in friendly chat rooms  Work on the frontlines of warranty operations related to new development areas in Electric Vehicles… Show more  Monitor and support warranty claims and processing activity by reviewing reports, evaluating dealer issues, and correction. Assist dealers, answer questions, interpret GM policies, and resolve various warranty related issues through incoming calls and e-mails.  Analyze need for changes and make recommendations as appropriate in weekly meeting, emails and in friendly chat rooms  Work on the frontlines of warranty operations related to new development areas in Electric Vehicles  Calmly respond to certain conditions and effectively manage multiple priorities Deliver extraordinary experiences Show less

 Ensure equipment is safe reliable and in compliance with local, state and federal regulations Responsible for complete maintenance on all the company vehicles and equipment keeping MDOT and OSHA compliant Manage all staff within the department with a focus on policies and procedures and implementing new ones Ordering parts to maintain base inventory as well as researching alternative parts and maintenance as issues arise Help maintain all MSHA paperwork and… Show more  Ensure equipment is safe reliable and in compliance with local, state and federal regulations Responsible for complete maintenance on all the company vehicles and equipment keeping MDOT and OSHA compliant Manage all staff within the department with a focus on policies and procedures and implementing new ones Ordering parts to maintain base inventory as well as researching alternative parts and maintenance as issues arise Help maintain all MSHA paperwork and certifying worker compliance for crushing operations Keep both owners up to date with what is going on within the company ensuring open communication Dispatch truckers in the morning to their daily jobs and keep up with tracking and reassign as needed Manage and oversee time keeping system (Clock Shark) by tracking employees, their jobs and GPS locations. Execute multiple projects ensuring communication, permits, contractors, licenses, materials, staffing, and equipment availability Show less

Sault Ste. Marie, Michigan, United States

 Created business plan that would maintain sustainability without negatively impacting the environment. Thorough understanding of the business and sales projections Created realistic sales and profit projections for business plan that met and exceeded bank and SBA loan requirements.  Due diligence of assets and liabilities, reputation, business license, negative news, and demographic and market research. Review with accountant the seller’s business and evaluate key… Show more  Created business plan that would maintain sustainability without negatively impacting the environment. Thorough understanding of the business and sales projections Created realistic sales and profit projections for business plan that met and exceeded bank and SBA loan requirements.  Due diligence of assets and liabilities, reputation, business license, negative news, and demographic and market research. Review with accountant the seller’s business and evaluate key financial indicators such as sales, profits, debt, expenses, and cash flow, look for any potential red flags and anomalies. Understanding the business sales projections to get a better sense of the business Review detailed specs of all assets included in the deal and verify the value Check zoning and environmental regulations Check hazardous material contamination, permit violations, and enforcement deficiencies. Managed current employees and created a positive relationship to ensure retention at close of sale Created business plan that included market analysis, marketing plan, management and operations strategy, growth projections, funding sources and personal financial contributions. Participated in stock evaluation, appraisal, environmental Phase I and Phase II land survey Show less

 Administrator for the dealership to handle all warranty claims to General Motors and service contracts Provide aid to the service and parts departments when needed or short staffed  Develop dealership processes to ensure warranty claims are authentic Ensure proper use of goodwill for customers in situations to confirm GM’s commitment to customers  Reintroduce the GM tire program back into the service department Provide training to service and parts personnel on new… Show more  Administrator for the dealership to handle all warranty claims to General Motors and service contracts Provide aid to the service and parts departments when needed or short staffed  Develop dealership processes to ensure warranty claims are authentic Ensure proper use of goodwill for customers in situations to confirm GM’s commitment to customers  Reintroduce the GM tire program back into the service department Provide training to service and parts personnel on new procedures to meet General Motors changes  Assist the creation of a clear direction for technicians and service writers pay plans based on training and experience with bonus programs that offer incentives and provide goals.  Maintain records and ensure compliance for local, state, and federal laws.  Create new procedures for communication between the service department and parts department  Recruiting, hiring and evaluation of personnel.  Assist and oversee rental vehicles (DRAC) through verifying contracts and vehicle inspections  Stay in contact with District Manager After-Sales through phone, text, or e-mail about emerging issues Show less

 Managed business operations such as staffing, hiring, scheduling, and customer satisfaction Assisted commercial business customers with accounts, billing, and inventory selection Executed retail point of sale material, advertising campaigns, and retail appearance Provided on-boarding training and development for new hire employees  Reviewed store data and provide consultation with district manager to improve store operations Assisted with store day to day retail… Show more  Managed business operations such as staffing, hiring, scheduling, and customer satisfaction Assisted commercial business customers with accounts, billing, and inventory selection Executed retail point of sale material, advertising campaigns, and retail appearance Provided on-boarding training and development for new hire employees  Reviewed store data and provide consultation with district manager to improve store operations Assisted with store day to day retail operations, financial standings, and corporate requirements Show less

 Ensure product meets quality standards of finish and sizing Movement of product from production to warehouse staging for shipment Perform routine preventative maintenance as well as troubleshooting performance issues Stay up to date on environmental codes and implement new policy to comply to new codes Participated in Lean Six Sigma improvement operations.

 Internship from 2001–2003 between semesters with Ferris State University  Perform routine preventative maintenance as well as troubleshooting performance issues Stay up to date on environmental codes and implement new policy to comply to new codes Participated in Lean Six Sigma improvement operations.

Bachelor'S Degree, Automotive Management

Automobile/Automotive Mechanics Technology/Technician

Completed Ford ASSET specific training.

Gm Executive Mba

Studied one Semester