Robert Torrez Email and Phone Number

Bookkeeping and Payroll Service

• Answering phone calls and emails from customers• Promptly returning missed calls to customers • Handling reservations and walk-in or drive-in customers with a high level and respect and attention• Accurately recording Customer information for Rental Agreements• Maintain Service of Vehicles in Fleet• Keeping a Well-organized filing system of contracts• Accurately tracking employee time sheets, daily income and monthly expenses

• Ordered and distributed office supplies while adhering to a fixed office budget.• Managed office supplies, vendors, organization and upkeep.• Opened and properly distributed incoming mail.• Completed data entry, tracked resumes and maintained the applicant tracking system.• Addressed and resolved customer product complaints empathetically and professionally.• Accurately documented, researched and resolved customer service issues.• Prepared reports and communication for senior management and clients.• Entered numerical data into databases in a timely and accurate manner.• Scanned documentation and entered into the database.• Produced monthly reports using advanced Excel spreadsheet functions.• Reviewed and updated client correspondence files and scheduling database.• Answered a high volume of email inquiries.• Filed paperwork and organized computer-based information.• Generated invoices upon receipt of billing information and tracked collection progress.• Posted receipts to appropriate general ledger accounts.• Monitored payments due from clients and promptly contacted clients with past due payments.• Created daily and weekly cash reports for accounting management.• Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.

• Completed and mailed bills, contracts, policies, invoices and checks.• Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.• Answered an average of 90 calls per day by addressing customer inquiries, solving problems and providing new product information.• Greeted customers entering the store to ascertain what each customer wanted or needed.• Earned management trust by serving as key holder, responsibly opening and closing store.• Politely assisted customers in person and via telephone.• Communicated with vendors regarding back order availability, future inventory and special orders.• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.• Cross-trained and backed up other customer service managers.• Promptly responded to inquiries and requests from prospective customers.