Robert W. Email & Phone Number

Easton, Pa, Us

Center Valley, Pennsylvania, United States

- Casino & Hotel approval authority up to $1M- Oversaw the successful installation of a modern credit issuance system

-Casino receivables analysis-Marker Deposits-Collections-Approve credit issuance/increases-Remove/freeze delinquent accounts -Liaison with Wynn Las Vegas-Work with Marketing team-Work with Hotel Sales team-Approve Hotel Group Direct Billing-Assist Accounting team-Assist Compliance team-Implemented paperless markers -Proficient in eMarker-IGT Cage & Table accounting-IGT Patron management-Central credit reporting-Experian risk analysis-NCC bank reports-Bank verifications via phone/email-Bank of America CashPro software-Paperless credit files-Win/Loss statements -Front of house team. Handling all guest problems with politeness, fairness, and tact

-Authority to approve/deny credit lines-Helped shape and guide a brand new casino credit department -Proficient in CTA touch, CTA swords, and IGT patron management -Analyze banking, gaming, and credit reports daily-Supervise credit clerks to ensure proper internal controls are being followed-Found numerous marker deposit errors MGMNH was unaware of and not collecting-Setup immediate e-mail advise with our bank regarding all returns and non-posted items-Aware of KYC, AML, and Title 31 requirements-Cashier check and wire transfer verification-Maintain good relationship with domestic and international marketing -Reach out to delinquent guests on behalf of corporate collections -Audit and analyze internal reports for accuracy-Work with internal audit and Maryland gaming board-Respond to Federal and State subpoena requests-Train new employees, and review changes with current employees-Handle guest problems with politeness, fairness, and tact

National Harbor, Md

-Trained and supervised a large number of M life representatives pre-opening-Interview job applicants -Handle player card errors, free play errors, database errors, employee errors, tier level adjustments-Create schedules with proper staffing levels-Private one on one employee meetings to listen to their input-Helped train employees and guests on new kiosk technology-Shadowed @ Bellagio/Aria for two weeks to see the hospitality standard and learn systems-Shadowed @ MGM member services call center to learn common guest issues

Bethlehem, Pa

-Trained @ Venetian/Palazzo-Authority to approve/deny casino credit lines and hotel direct bills-Approve or deny active trip TTO requests-Helped shape and guide a new casino credit department-Handle all problems internal or external before they reach my director -Daily use of Central Credit, Experian, NCC bank reports, Lexis-Nexis, Veridocs-Proficient in Bally’s ACSC-Supervise credit clerks and ensure proper internal controls are being followed-Work with Asian and Domestic marketing daily-Aware of KYC, AML, and Title 31 requirements-Train all new employees, and review changes with current employees-Audit previous day marker use to verify loss-Work with collections to freeze comps and reach out to delinquent guests-Handle all central credit reporting-Scan all documents (datamagine or paperclip)

Bachelor'S Degree, Media Communications & Technology

Associate'S Degree, Casino Management

Associate'S Degree, Resort Management