Robert Wagner Email & Phone Number

Duluth, Ga, Us

Atlanta, Georgia, United States

United States

I am happy to announce my new role at Cloudticity where I will be leveraging my AWS, Azure, and VMware skills to bring better solutions to our Healthcare Industry.

Atlanta, Georgia, United States

As a Cloud Technical Account Manager at AWS, my responsibilities are to advocate for Enterprise Support customers to provide guidance architecting, building, managing, and proactively monitoring their AWS Environment. This includes trending their data with Trusted Advisor, providing Cost Analysis with Cost Explorer & QuickSight dashboards, Quarterly Business Reviews, managing Infrastructure Event Management (IEMs), Well Architected Reviews, and Operations support.Accomplishments:•Serve as the customer’s “go-to” technical resource for AWS related queries.•Research, identify, resolve, and document questions and concerns in a timely manner.•Coordinate with enterprise support, product managers, and service teams to resolve open issues and/or escalations.•Developed deep knowledge of AWS products and services.•Facilitate strategic account discussions with AWS Account Teams. Product Managers, and Enterprise Support.•Proactively manage support issues to help determine and improve a customer’s satisfaction.•Perform weekly trending with Trusted Advisor to identify gaps for Cost Analysis, Fault Tolerance, Performance, and Security related issues.•Perform Monthly Business Reviews to show month over month trending for AWS services and how they apply to specific customer workloads.•Keep customer informed of new products, features, training, and best practices.

United States

As a Senior Principal Engineer Product Technologist within the Microsoft Hybrid Cloud Team, my responsibilities are to advocate for the customer before and after deployment issues are raised and/or escalated for Dell EMC Azure Stack integrated systems. Accomplishments:•Created and executed Security Auditz to ensure that our early adopters of Azure Stack were following current Best Practices•Performed multiple Azure Stack Proof of Concept (POC) onsite and remote deployments for customers worldwide•Performed multiple Azure Stack Patch and Updates (PNU) remotely for customers worldwide•Created and established a set of repeatable Zephyr processes for CSE Team to follow for 13G/14G PNUs and Baseline Deployments•Created and established the Request Product Qualification (RPQ) website for tracking customer requests through their account teams•Created and delivered the following Brownbag Series KTs for front line Delivery Teams: --How to perform a Manual PNU Process for Azure Stack --Network Validation Tool (NVT) for Azure Stack --OME, SAE, and OMNM Deployment Best Practices --Upgrading the HLH to Windows Server 2019 (RS5) --How to Manage Credentials in Azure Stack --How to Stop and Start Azure Stack --How to Disable Device Guard in Azure Stack•Created and delivered Engineering Knowledge Transfers (EKTs) to the front-line Support Teams: --Secrets Rotation for Azure Stack --Cloud for Microsoft Azure Stack Basics --Cloud for Microsoft Azure Stack Patch and Update (PNU) process•Performed content reviews on supporting documentation for Azure Stack collateral•Published multiple White Papers through Solutions Information Design & Development (SIDD): --Security Audit Guide Dell EMC Cloud for Microsoft Azure Stack Security Audit Guide --Dell EMC Cloud for Microsoft Azure Stack 13G Firmware and Update Process for Builds 1710 to 1906 White Paper --Dell EMC Cloud for Microsoft Azure Stack Day Two Operator Guide

United States

As a member of the Enterprise Hybrid Cloud Solutions Team, I was one of many Subject Matter Experts working in multiple technology areas to manage and deliver end-to-end Cloud solution infrastructures, including both core EMC technologies and also partner technologies such as VMWare, Microsoft, Cisco, Brocade, and open source technologies, such as OpenStack or Hadoop. My role focused on EMC’s VMware cloud architecture and solutions; including the vRealize suite of products, the VMware hyper-visor, EMC ViPR and associated EMC storage investments. Also providing technical product articles, documentation, white papers, presentations, demonstrations, trade show participation, field sales, customer consulting, customer briefing and executive presentations. Provide technical consulting and installation advice at customer sites in support of solutions roll-outs ensuring solutions specifications are met. Working on unusually complex problems and providing solutions which are highly innovative. Able to lead multiple complex projects and/or programs simultaneously and show initiative to navigate and resolve any issues related to spanning multiple technology areas and products.Accomplishments:•VMware Certified Professional 6 – Data Center Virtualization•VMware Certified Associate 6 – Data Center Virtualization•CompTIA Project+ Certification

United States

Lead CSE working on the VSPEX Private Cloud with VPLEX and RecoverPoint projects where I built, validated, and helped to produce deliverable solutions while mentoring team members and contractor’s with little exposure to the combined product solutions. I am also the SME for All-Things-Microsoft within the VPLEX Team where I also maintain all of the VPLEX and RecoverPoint Labs in Franklin and Durham. My experience and current roles still make me the "go to" person to the field and customers, plus I can very efficiently balance my workloads and various endeavors as I multi-task through multiple projects. Accomplishments:•VSPEX Private Cloud Design & Implementation Guides for the following:---VMware 5.1 with VPLEX and VNX (125, 500, 1000 VMs)---VMware 5.5 with VPLEX and VNX (125, 500, 1000 VMs)---VMware 5.5 SRM with RecoverPoint and VNX (125, 500, 1000 VMs)---Hyper-V 2012 with RecoverPoint and VNX (125, 500, 1000 VMs)---VMware 5.5 with RecoverPoint for Virtual Machines (300 VMs)---VPLEX/VE for 300 VMs •Compiled and published SQL2012, WSFC, and Hyper-V Stretched Cluster with VPLEX Whitepapers•Created and delivered Continuous Availability with VPLEX Session at Regional Boot Camps•Created and delivered Continuous Availability with VPLEX Session at EMC World •Created and delivered Continuous Availability with VPLEX Session at Cisco Live •Created and delivered Multi-Site Clustering with VPLEX sessions at Microsoft Summit and TechEd•Member of both VPLEX and RecoverPoint Beta Teams

United States

Provides technical leadership during Professional Services engagements. As Team Lead at various customer sites, responsible for resource & time management, to engage the customer’s input for gathering of site details, analyzing the data, designing the solution, implementing & documenting the solution, and performing knowledge transfer at the completion of each project milestone. Also is tasked with mentoring team members and presenting new technologies when available.Accomplishments:•Received Cash Award & Recognition for honorable mention in the EMC Data Migration Challenge•Actively serve in the Symmetrix, CLARiiON, and BC Champions Groups•Symmetrix SPEED & CLARiiON CSPEED Certified•Member of the Symmetrix & CLARiiON Champion’s Groups•Member of the Microsoft Advisory Group•Member of the VMWare & Hyper-V Champion’s Groups•EMC Proven Expert in Symmetrix, CLARiiON, and Business Continuity

United States

Level-4 support to the Windows Support Team when service calls needed to be escalated. These issues would then be reproduced in the Windows Competency Center or dispatched to the field for resolution. Robert played a key role in the design, acquisition of equipment, implementation, and day-to-day operations of the Windows Competency Center. Accomplishments:•Won “Service Excellence Award” for playing instrumental role in creation of the Windows Competency Center in Duluth, GA.•Microsoft Certified Systems Engineer (MCSE) 2003 Server•Novell Master Certified Engineer (MCNE) v6.5 Open Enterprise Server

United States

Provided On-Site Customer Support as one of the “GSS Fly-Team” members. Robert’s key role was to provide support for Microsoft, Novell, Citrix, and Data General’s various “In-A-Box” technologies while also creating a conduit between Engineering and Support Services to keep information flowing when escalations occurred.Accomplishments:•Won “Service Excellence Award” for delivering Support Services above and beyond the call of duty.•Microsoft Certified Systems Engineer (MCSE) 2000 Server•Novell Master Certified Engineer (MCNE) v4.2 and v5.1 Native Netware•Citrix Certified Administrator (CCA) MetaFrame v3.51 thru XP•Cisco Certified Network Administrator (CCNA)

United States

Worked as a member of the COMMS Group specializing in TCP/IP, Firewalls, and Network Traces for DGUX, Microsoft, Novell, and Citrix environments. Also was sole person responsible for “Netware for AViiON Server” and “Microsoft Advanced Server” product sets worldwide.Accomplishments:•Microsoft Certified Systems Engineer (MCSE) v3.51 and v4.0 Server•Novell Certified Engineer (CNE) v2.2 and v3.2 Native Netware•3COM 3Wizard Certified Engineer•Bay Networks Certified Engineer•Banyan Vines Certified Engineer