Robert Walton Email & Phone Number

Erlanger, Kentucky, United States

Florence, Kentucky, United States

Provide customer service to vendors, manufacturers, and global hub staff. Create and handleservice calls, change orders and work orders. Communicate status updates via emailcommunication.● Advise customers of issues involving inbound material.● Take pictures of damaged material● Re-box material damaged material● Receive in material into JDA system● Request disposition from customer on how to proceed with product issues● Advise customer updates of orders that… Show more Provide customer service to vendors, manufacturers, and global hub staff. Create and handleservice calls, change orders and work orders. Communicate status updates via emailcommunication.● Advise customers of issues involving inbound material.● Take pictures of damaged material● Re-box material damaged material● Receive in material into JDA system● Request disposition from customer on how to proceed with product issues● Advise customer updates of orders that ship out.● Assist receiving clerk with checking in Truck Drivers● Move material manually and systematically into available inventory.● Make manual BOLs to ship material● Check material for potential damage upon receipt and before material ships out. Show less

Cincinnati, Ohio, United States

FIrst contact for customers interested in quotes or placing an order. Provided quotes and enteredorders for saw attachments and perishable tooling in the CNC shops. Worked directly with shop to getcustomer proper lead times and made sure orders were shipped out on time.Entered all orders received, whether by email, fax or phone● Invoiced all orders that shipped daily● Provided quotes for customers● Created shipping labels and packing slips for orders shipped●… Show more FIrst contact for customers interested in quotes or placing an order. Provided quotes and enteredorders for saw attachments and perishable tooling in the CNC shops. Worked directly with shop to getcustomer proper lead times and made sure orders were shipped out on time.Entered all orders received, whether by email, fax or phone● Invoiced all orders that shipped daily● Provided quotes for customers● Created shipping labels and packing slips for orders shipped● Boxed and packed orders for customers● Created purchase orders for parts or services needed● Maintained and updated customer database in Microsoft Access● Answered phones● Filed away customer files once orders were complete● Processed all invoices at the end of each month Show less

Cincinnati Area, Ky

• Executed day to day operations management, including opening and closing of the store• Delegated staff of 4-5 associates to assigned duties for the day, while managing labor costs in regards to volume of business• Key member of monthly staff meetings, leading topics related to safety, promotional sales, quality, and team building• Conducted phone interviews with applicants, made recommendations on whether to proceed with an onsite interview• Trained and demonstrated… Show more • Executed day to day operations management, including opening and closing of the store• Delegated staff of 4-5 associates to assigned duties for the day, while managing labor costs in regards to volume of business• Key member of monthly staff meetings, leading topics related to safety, promotional sales, quality, and team building• Conducted phone interviews with applicants, made recommendations on whether to proceed with an onsite interview• Trained and demonstrated responsibilities to new hires, supervising their performance• Tracked and verified drawers and safe at the beginning and end of shifts for accuracy• Direct interaction with customers; recommended services, sprayed off cars, directed customers into the wash, answered questions, resolved complaints, and built relationships• Operated PPT/KPT equipment, the point of sale system for Mike’s Carwash• Handled customer claim reports including filing correct paperwork, documenting statements and photos and accurately reporting all findings to claims department through Sharepoint• Communicated store promotional goals to team each shift, responsible for motivating team members to sell wash books or unlimited passes to achieve overall store goals• Exterior Manager; upkeep of outside appearance of the store, ordered supplies for seasonal weather like ice melt, communicated needs to landscaper, put up holiday décor, and all signage for the lot• Safety Manager; made sure safety necessities were well stocked and functional, including fire extinguishers, safety equipment, eye protection, gloves and the eye wash station• Managed corrections after safety audits and reported changes to Corporate Safety Coordinator• Executed daily preventative maintenance, repairs, and oversaw quality and cleanliness of the automatic car wash equipment• Made repairs as needed to keep car wash functional; replaced hydraulic motors, hoses, pumps, soap lines, and assisted maintenance with new equipment installations Show less

Cincinnati Area, Ky

My job entails handling specific product questions, working with vendors and manufacturers of various products including custom furniture and consumer products. Subject matter expert on all products, regarding product specifications and technical requirements. Daily and proficient use of ACE Portal Navigation; tracking orders from shipment to delivery. Daily use of Warehouse Management system.