Robert Ward Email and Phone Number

• Respond to requests for technical assistance by Phone, Email, and Instant Messaging system to diagnose/resolve technical hardware and software issues• Follow standard help desk procedures; log all help desk interactions identify and escalate situations requiring urgent attention• Research questions using available information resources; advise user on appropriate action• Stay current with system information, changes and updates• Utilize skills in remote desktop support, networking, printer/fax setups, virus/malware removal

June 2016- Present - SXR Medical, LLC, I.T. Director• Oversee and assist in technical and helpdesk issues; manage I.T. helpdesk• IT Admin local/remote support for company locations; covering all hardware, software and ISP services/issues• PACS/RIS Admin• Troubleshooting any Dicom issues from storage, display and transmission• Assist X-ray technicians with issues with X-ray/Reader hardware and X-Ray/PACS/Dicom software

• Maintain organizations information systems to provide an effective and efficient operation within all Medical/Dental clinics, as well as oversee total maintenance and housekeeping of operations.• Liaise between FCCHC employees and outside contractors, maintain preventative maintenance program • Adapt to changes, pay close attention to details, exercise discretion and good judgment, and develop options and solutions to crisis and problems on an ad hoc basis.• Assist clinical operations with streamlining processes and participates in clinical improvement projects.

• Managed issues associated with the maintenance of various medical hardware devices/systems and software, escalating and working with vendor support as needed.• Resolved technical issues related to hardware software and network connectivity.• Assisted practice in meeting Meaningful Use and PQRS reporting requirements.• Lead the initial process for PCMH certification.• Technical/helpdesk lead for EHR/IT issues to support providers and patients.• Assisted practice in creating/updating documentation, job descriptions and policies for employees and patients.

•Manage tasks associated with the implementation and maintenance of hardware and software in healthcare environment, assuring the timely and quality completion of tasks.•Collaborate with REC team members and practice staff in executing tasks associated with EHR implementation, such as data conversions, interfaces, integration, issue resolution and assessment of system environment readiness and installation.•Identify and evaluate sources and trends of technical problems and recommend improvements in order to improve efficiency, stability and reliability of IT systems.•Effectively communicate technical requirements to, in a manner that is understood by, the practice staff. •Resolve technical issues related to hardware software and network connectivity. Participate in configuration and support of practices’ internal systems. •Lead multiple technical projects simultaneously.•Counsels and instructs physicians, administration and clinical staff in all aspects of IT •Analyze and integrate information technology functions into workflow in use by health care providers•Assist with contract negotiations and practice purchasing, reviews vendor offerings and makes recommendations •Identifies opportunities for effectiveness generating total patient satisfaction and safety

•Responsible for the set up of equipment for employee use, performing and ensuring proper installation of hardware, operating systems and appropriate software.•Responsible for troubleshooting, cleaning, modifications, and repairs of computer hardware, software, and network. Maintain records of daily issues and remedial action taken.•Confer with staff, users, and management to establish requirements for new systems and/or modifications to existing systems.•Key figure in a variety of companywide projects involving the expansion and upgrading of pc hardware, printers, network equipment. •Assisted in network administration, including user and printer setup, security and authorization.•Implemented and managed an asset management program.

•Specializing in computer hardware/software repairs and maintenance, skilled at troubleshooting and fixing customer pc and/or business professionals systems. Received numerous customer commendations.•Computer support technician with over five years experience providing technical assistance to personal pc users and business professionals. •Demonstrated ability to integrate computer skills, customer support experience, and related education to exceed technical, business, and customer requirements.

•Label Control responsible for maintaining the integrity of up to 220,000 labels daily for use to complete outbound order schedules for a distribution center that services more than 100 Wal-Marts and Super centers.•Issued errors for all unaccounted labels at end of every batch schedule to appropriate associate.•Coordinated and made necessary staffing moves to run 6 lines in order filling area to tote in sequence with up to 18 order fillers.•Work in team environment to meet departmental and business schedules and timelines.

•Responsible for supplying material from warehouse to assembly floor and moving finished goods to shipping. •Allocated resources and provided direct supervision for 20+ hourly employees in order to accomplish departmental objectives.•Responsible for production cost control, labor and sales numbers, maintaining production standards and optimizing merchandise.•Responsible for ensuring all operators/assembly line workers are trained in accordance with plant policy.•Managed, developed, documented, and continually found ways to improve and enforce standard work procedures for all department operations.

Operate weapons and equipment in ground combat operations. Duties include operating and maintaining weapons, such as rifles, machine guns, mortars, and hand grenades; locating, constructing, and camouflaging infantry positions and equipment; evaluating terrain and recording topographical information; operating and maintaining field communications equipment; assessing need for and directing supporting fire; placing explosives and performing minesweeping activities on land; and participating in basic reconnaissance operations.