Completed several major security-related projects while meeting agile practices. Provided end user training and general application support. Oversaw all aspects of bank fraud in collaboration with business units and IT departments. Carried out corrective maintenance and reported project timelines to senior management. Created upgrades/changes and examined their impact on systems across the board. Conducted data integrity checks of system analytics and source files by coordinating with QM Department. Considered regulatory requirements and applied changes with set timeframes by liaising with OCC and internal audit. Used spreadsheets, diagrams, charts, and utility tools to give a concise, clear visualization of process. Supervised and scheduled high-performing teams that supported a variety of applications.A few key achievements in this tenure include:~ Began tenure as Application Analyst, Sr. Application Analyst, Application Support Office, and AVP of Application Support; quickly promoted in recognition of outstanding leadership strengths.~ Commended by the Director of Security for video surveillance and access control systems.~ Recognized by the VP of Residential Lending on upgrading system to meet regulatory requirements and implement multiple modules that greatly enhanced/eased the effort of department within the application.~ Installed, tested, and upgraded various applications to ensure software efficiency.~ Improved Fraud and AML systems to oversee with new fraud corner cases and regulatory requirements by effectively communicating with vendors.~ Enhanced system management procedures by creating dashboards, crystal reports, and standardized documents while acting as a CRM Administrator.~ Ensured accurate diagnosis and swift resolution of all technical and production issues at high level while working in challenging work environments.