Robert Watkins Email & Phone Number

Atlanta, Georgia, United States

Helping customers understand and extend their transformational value of Salesforce solutions through business cases, innovative commercial agreements and supporting AI engagements.Feb '24 - Present - Technology, Media & TelecommunicationsFeb '22- Jan'24 - Professional & Talent Services + Travel, Transportation & Hospitality

Team leader for practitioners focused on business value analysis, business case development, proposal development and commercial structures to drive success with Salesforce's Professional Services and Talent Services customers.

Focused strategy guidance, proposal structuring and business value insights for Oracle's larger enterprise customers. Our mission is to help our customers recognize how Oracle technologies can address their challenges and impact business value.

- Drive LivePerson revenue with sustained success and profitability across our largest customers, representing over 25% of recurring company revenue.- Creative deal structuring, design and negotiation of commercial terms.- Program leadership & execution of innovative hosted customer engagement software solutions using online, offline and social media to increase revenue and CSAT - Understand & articulate the value of emerging, broader integrated customer experience solutions across areas such as: enterprise mobile, chat and AI

Work effectively as a 'trusted advisor' with senior level Fortune 1000 customer executives across multiple business functions and industries to establish more strategic relationships and partnership alignment.Facilitate executive round tables and related forums to assess key capabilities needed to drive deeper customer relationships & create improve brand loyalty and retention among Oracle’s most valuable customersProvide aggregated “Voice of the Customer” feedback via surveys, "net promoter" scores, and focus groups to ensure Oracle activities are appropriately influencing customer satisfaction & loyalty.

Greater Atlanta Area

Dedicated customer onsite role to design & support the implementation and process governance of a multi-year enterprise web based CRM customer transformation effort. A rapidly changing competitive environment required effectively balancing decisions pertaining to the risk/return of integrating into legacy systems versus re-platforming to achieve critical time to market and scale objectives.Extensive collaboration and partnerships with larger consultancy firms, customer executives and customer operations teams ensure the priorities are appropriately supported with the correct people, processes and technologies.- Developed, approved and monitored workplan initiatives - Preserved project margins/scope and policed client requirements and expectations- Extensive use of SDLC Governance to ensure disparate development teams are appropriately aligned as code merges towards production environments.

Greater Atlanta Area

Co-Creator/designer of the Oracle e-Valuator tool that helped over 2,000 organizations understand their capability positioning on an ebusiness maturity model and understand their potential financial benefit of improving their ebusiness capabilities. Partner and alliances lead to enhance tool content and promote adoption within partner channels.Assist prospective and established customers with strategy, business case development, performance improvement programs, and related management consulting services.

Mba

Education record

Ba