Robert Watkins Email and Phone Number
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- A proven technology professional with over 20 years of demonstrated success in identifying, quantifying, selling and implementing large technology driven business improvement opportunities.- Designer of creative commercial agreements to drive shared market success and measurable value creation.- Focused solution areas include a unique mix of leading cloud based, AI and customer experience solutions.- As both a consultant and sales executive with P&L responsibilities, I've worked with many senior management teams to develop innovative customer experience solutions that drive not just short term savings or revenue but also facilitate critical, longer term strategic objectives.
Salesforce
View- Website:
- salesforce.com
- Employees:
- 46706
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Regional Vice President - Business Value ServicesSalesforce Feb 2022 - PresentAtlanta, Georgia, United StatesHelping customers understand and extend their transformational value of Salesforce solutions through business cases, innovative commercial agreements and supporting AI engagements.Feb '24 - Present - Technology, Media & TelecommunicationsFeb '22- Jan'24 - Professional & Talent Services + Travel, Transportation & Hospitality
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Senior Director & Team Lead - Business Value ServicesSalesforce Oct 2016 - Feb 2022Team leader for practitioners focused on business value analysis, business case development, proposal development and commercial structures to drive success with Salesforce's Professional Services and Talent Services customers.
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Senior Director, Business Value ServicesOracle Jul 2012 - Mar 2016Focused strategy guidance, proposal structuring and business value insights for Oracle's larger enterprise customers. Our mission is to help our customers recognize how Oracle technologies can address their challenges and impact business value. -
Major Programs ExecutiveLiveperson Jan 2007 - Jul 2012- Drive LivePerson revenue with sustained success and profitability across our largest customers, representing over 25% of recurring company revenue.- Creative deal structuring, design and negotiation of commercial terms.- Program leadership & execution of innovative hosted customer engagement software solutions using online, offline and social media to increase revenue and CSAT - Understand & articulate the value of emerging, broader integrated customer experience solutions across areas such as: enterprise mobile, chat and AI -
Director, Global Customer ProgramsOracle 2002 - Jan 2007Work effectively as a 'trusted advisor' with senior level Fortune 1000 customer executives across multiple business functions and industries to establish more strategic relationships and partnership alignment.Facilitate executive round tables and related forums to assess key capabilities needed to drive deeper customer relationships & create improve brand loyalty and retention among Oracle’s most valuable customersProvide aggregated “Voice of the Customer” feedback via surveys, "net promoter" scores, and focus groups to ensure Oracle activities are appropriately influencing customer satisfaction & loyalty.
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Consulting Practice DirectorOracle 2001 - 2003Greater Atlanta AreaDedicated customer onsite role to design & support the implementation and process governance of a multi-year enterprise web based CRM customer transformation effort. A rapidly changing competitive environment required effectively balancing decisions pertaining to the risk/return of integrating into legacy systems versus re-platforming to achieve critical time to market and scale objectives.Extensive collaboration and partnerships with larger consultancy firms, customer executives and customer operations teams ensure the priorities are appropriately supported with the correct people, processes and technologies.- Developed, approved and monitored workplan initiatives - Preserved project margins/scope and policed client requirements and expectations- Extensive use of SDLC Governance to ensure disparate development teams are appropriately aligned as code merges towards production environments.
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Oracle Business ConsultingOracle 1998 - 2001Greater Atlanta AreaCo-Creator/designer of the Oracle e-Valuator tool that helped over 2,000 organizations understand their capability positioning on an ebusiness maturity model and understand their potential financial benefit of improving their ebusiness capabilities. Partner and alliances lead to enhance tool content and promote adoption within partner channels.Assist prospective and established customers with strategy, business case development, performance improvement programs, and related management consulting services.
Robert Watkins Skills
Robert Watkins Education Details
Frequently Asked Questions about Robert Watkins
What company does Robert Watkins work for?
Robert Watkins works for Salesforce
What is Robert Watkins's role at the current company?
Robert Watkins's current role is RVP- Business Value Services at Salesforce.
What is Robert Watkins's email address?
Robert Watkins's email address is ro****@****cle.com
What is Robert Watkins's direct phone number?
Robert Watkins's direct phone number is tbd
What schools did Robert Watkins attend?
Robert Watkins attended Emory University - Goizueta Business School, Alliance Manchester Business School, Rhodes College.
What skills is Robert Watkins known for?
Robert Watkins has skills like Strategy, Enterprise Software, Cloud Computing, Crm, Business Process Improvement, Saas, Program Management, Business Development, Salesforce.com, Business Alliances, Account Management, Strategic Partnerships.
Who are Robert Watkins's colleagues?
Robert Watkins's colleagues are Greg Peszek, Nakintu Sharon, Pranay Dara, Hj (Hayden) Lim, Mac Roh, Natalie Dow, Craig Johnson.
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Robert Watkins
Program Manager | Project Management | Pmp Certified | Certified Scrummaster (Csm) | Marketing TechnologyAmbler, Pa -
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