• Leveraged at times to be acting Director of contact center and led a team daily of 100+ agents and 4 Team Managers to ensure day to day operations and responsibilities were met.• Responsible for but not limited to agent metric reporting, forecasting call volume, capacity planning that assisted with firm turning over profit for 10 straight quarters• Managed day to day operations for a staff responsible for strategic data analysis, and risk management for 3 states in the USA• Led Digital Promotion initiative and training that put in place plan to save firm 1 million dollars in 2019• Direct reports include 5 supervisors and 12 tenure operations analysts• Responsible for training 500+ tenure employees with new initiatives such as but not limited to “Lexis Nexis” Authentication, “Compliance” and “Risk” procedures• Implemented a new strategy program for our Chairman, which resulted in a cost reduction on our hiring process• Recognized by executives as a lead for the company wide “Digital Promotion” initiative • Create and maintain daily metric reporting for new hires to ensure we are exceeding company standards

Business Consultant• Designed and implemented marketing campaigns for events holding 3k+ individuals. • Responsible for executing successful social media marketing campaigns on platforms such as but not limited to (Facebook, Twitter, Instagram, Snapchat, Groupon)• Developed a database of key contacts including personal managers and booking agents for A-List artist. • Generated revenue of 3 Million + in ticket and alcohol sales for nightclub and concert venues over a 5 year period. Some venues include RHO(NJ), Starland Ballroom, Wyndham Garden(NJ) Mezzanine(PA), Bliss(NJ)• Negotiated deal points with booking agents and managers of celebrities.• Drafted agreements for personal appearances and merchandising.• Managed business and financial affairs for clients such as arranging travel/lodging and direct marketing as well advertising activities.• Client portfolios includes but not limited to: I-Heart Media, VH1, BET, MTV, Universal Records, Sony Records and Warner Music.