Robert Worrell Email & Phone Number

Londonderry, New Hampshire, United States

Nashua, Nh

Boston, Massachusetts

Technical support and network administration.

•Primary point of contact for system project migration and refresh of hardware.•Manage tracking of deployed systems for procurement and tri-company branch locations.•Manage and train on hand staff for technical support and deployment procedures. •Setup and install Desktop / Laptop systems throughout a corporate infrastructure.•Remote administration for account and software repair and diagnostics.•Support and manage two Active Directory enterprise domains.•Create new training documentation for distribution throughout corporate for rules and procedures on software installation/troubleshooting.•Work with numerous levels of management as advisory to improve current procedures and testing of OS deployment to be used as new company standard for deployments.•Communicate new training and problem solving information with other support department leads.•Advise and test new hardware on trial from Dell for company deployment for branch and executives.•Test stability of OS and software on Windows 7 platform systems for global deployment plans related to 50,000+ system migration.

Concord, Nh

Windows 7 Deployment / Hardware diagnostic and repair

•System setup, installation, and troubleshooting of thin client units for mobile med carts and C.O.W devices throughout the Baptist Hospital facilities in and out of state.•Travel to numerous Hospital and private offices to facilitate the installation of full computer hardware and network printers in conjunction with on site IT teams to minimize down time.•Imaged 500+ systems for deployment and other teams to deploy.

•Facilitated and scheduled personal setup and migration of systems for corporate employees.•Installation and setup of new computers to domain and Lotus networks.•5000+ page project for Content Management System (CMS).•Trained and supervised team members.•In charge of network support for People Soft Project to include network topography and support at 800+ stores to insure connectivity.•Performed security updates on workstations via remote networking tools. •Direct contact with fortune 500 companies’ network management teams for over 200 active network migrations. •Support upper level management to resolve issues with 3rd party venders.•In charge of migration of DSL service from Rythems network backbone over to a Covad backbone.

Bachelor Of Applied Science (Basc), Network And System Administration/Administrator

High School Graduate, Regular/General High School/Secondary Diploma Program