Roberta Fabiani Email & Phone Number

January 2011 ATLAS TRAVEL SOLUTIONS – London(Changed of department) Account Assistant and Credit Controller· Gathering data for the profitability weekly volumes report· Setting up reports for trend analysis· Setting up monthly/ weekly reports for customer packs· Deal with analysis files and determine when invoices received and paid etc· responsible for own cash allocation as outlined above · maintains accurate and up to date customer details and account records · works on collection of overdue accounts · has regular customer contact by phone, fax and email · uses initiative and imagination to achieve targeted results, while promoting customer goodwill · makes adjustments, handles queries and resolves problems within company guidelines and policy · Checking invoices from suppliers;· Sending pre-payments.April 2009 – January 2011 ATLAS TRAVEL SOLUTIONS – LondonIncentive & Groups Senior Executive· Arranging accommodation for groups travelling around UK;· Arranging ground services for groups travelling around UK;· Assisting customers and proposing alternatives tours;· Leading negotiations and securing competitive commercial agreements with contracted suppliers;· Handling daily sales transactions;· Maintaining and developing relation with suppliers;· Dealing with customer complaints;· Evaluating problems between clients and suppliers;

Listed skills include Microsoft Office, Customer Service, Microsoft Excel, Leadership, and 5 others.

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  Intitute For Tourism, Rome

  Business Administration, Management And Operations