Roberta Govender Email & Phone Number

Driven and detail-oriented Membership Lead with a proven track record in effectively managing membership data and facilitating seamless onboarding processes. Skilled in annual validations, renewal procedures, and CPD record management, ensuring members' needs are met with precision and efficiency. Proficient in debt collection, invoicing, and credit note processing utilising advanced systems like YourMembership.Experienced in providing comprehensive support to members, handling account inquiries, and completing vendor applications with meticulous attention to detail. Adept at managing membership committees and liaising with stakeholders to ensure alignment with organisational goals.Committed to fostering strong relationships with members and stakeholders while driving continuous improvement initiatives within the membership department.Excel in generating insightful monthly membership statistics and debtors management reports, to maintain financial prudence and adherence to budgets. Proficient in ICT tools and systems, leveraging technology to streamline operations and enhance productivity.Proactive in assisting with onsite events for the Institute, contributing to a seamless experience for attendees.