Robert Akong Email & Phone Number

Spirited, innovative and engaging learning and development leader with global experience designing, developing, and delivering custom training solutions across a variety of platforms. Self-motivated and driven to improve employee engagement, drive measurable performance outcomes and empower internal and external clients. Trusted advisor to senior management to understand gaps and learning opportunities to bridge skill sets. Effective verbal and written communication skills, able to develop strong rapport among SMEs and stakeholders to create value-driven content fostering trust and project buy-in. Excellent organization, planning, and analytical skills with a passion for solving complex business learning challenges. Recognized for developing comprehensive and engaging training that makes a difference.CAREER HIGHLIGHTS• Delivered training solutions for insurance claim processing and assisting repair shops with specific insurance compliance, resulted in improved profit and customer experience. • Designed highly engaging learning programs incorporating videos, case scenarios and thematic stories achieving high usage while improving memory retention and reduction in call volume.• Reduced customer training time by 50% using web-based training as a precursor to live group and one on one training. • Created game based internal thematic training and videos solutions for both internal and external clients resulting in 100% compliance. CORE CAPABILITIESeLearning | Web | Video Captivate | Storyline | Camtasia | Photoshop Microsoft Office | Word | PowerPoint | ExcelLearning Management SystemsNeeds and Gap AnalysisQuality Assurance Cert.| Sharp Attention to DetailCustomer-Centric | Managing ExpectationsConcept Development | CreativityStrategy Planning and Execution Multi-Language TranslationRisk AssessmentRegulatory Affairs | GMP practicesBiotechnology | Medical terminologyReal Estate | Realtor