Rob Rogers Email & Phone Number

Elk River, Mn, Us

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

United States

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Technical Management and Oversight• Responsible for management of tech department consisting of 9 regular full-time computer techs, as well as with hiring, training, and supervising an additional 20 technical and general labor staff during busy season each year.• Oversee daily production schedule, ensuring order deadlines are met.• Supervise annual department output of over 30,000 refurbished desktops, laptops and servers.• Establish standards of finished product quality that will meet the customer’s expectations and ensure that they are met.• Proactively seek to resolve conflicting information on orders to ensure accurate system builds. • Determine priority of product pulls and delegate orders to technical staff to make certain customer deadlines are met. • Bridge communication between different departments and people to ensure orders can be filled.• Work with tech support staff to resolve higher level customer support issues and guarantee customer satisfaction is achieved.• Strive to reduce warranty costs and customer issues by identifying problem patterns and adjusting testing procedures as needed.• Create and maintain documentation of testing procedures and cosmetic standards to ensure consistent product outcome.• Answer technical questions and research solutions for technical, sales, and sales support staff.Maintenance of Company Technology Resources• Maintain operation of company servers, workstations, laptops, and printers.• Maintain and troubleshoot issues with company network, Internet connection and phones.• Resolve any issues staff may have regarding their computer equipment or software.

Greater Minneapolis-St. Paul Area

• Provided technical support for customers via e-mail and phone for large install base of desktops and laptops.• Upgraded, configured, and tested used Windows-based PCs, laptops, and servers to order specification.• Diagnosed and repaired computer systems sent in for service from customers.• Assisted other computer techs with technical problems they encountered when fulfilling system orders.• Aided network administrator/IT manager with problems that arose and carried out assigned projects. • Answered technical questions from sales staff in a non-technical way.

Greater Minneapolis-St. Paul Area

• Assisted staff and students with hardware and software problems.• Troubleshot workstation, printer, software, and e-mail problems.• Updated or replaced faulty computer hardware.• Installed and updated software.• Diagnosed and resolved issues related to network problems.• Created and maintained student Novell user accounts and server folders.• Trained staff on how to use district technology resources.

Bachelor'S Degree, Psychology

Associate In Applied Science (Aas), Computer Support And Network Administration, 4.0