Roberta Lima Email & Phone Number

São Paulo, Brasil

• Work closely with Sales, Finance, Legal and Supply Chain teams to guide the deal approval process from quote to contract
• Manage the day-to-day sales routine to optmize productivity, revenue and profitability
• Lead Salesforce implementation (responsible to adapt tool for the region, implement and train sales and engineer team)
• Lead pipeline reports for Directors and shareholders;
• Sales key user for SAP implementation
• Help drive change management and training initiatives that support the company needs to grow faster and optimize the processes

São Paulo

• Bring strategy and tactics for new capabilities and programs to support our overall mission for sustainable profitable growth and sales productivity across Latin America.
• Seek improvements, implementations, optimizations and simplify all processes inside business.
• Responsible for Lead Management by using Analytics and Business Intelligence tools and methodologies in order to support growth strategies on segments of interest
• Coordinate and implement trainings on digital tools for the LA team
• Develop with Dow’s Digital Marketplace Center new projects related to digital solutions according to Business needs and Market objectives
• Understand customer needs and work cross Functions to achieve a better CX

São Paulo, Brasil

• Responsible for working closely with Sales / Supply and Product LATAM teams to improve forecast accuracy and supply optimization
• Implementation of OMP Tool
• Increased accuracy of forecasting by eliminating 17 non value added activities and manual processes. Eliminated human interaction/steps by using the new OMP tool.
• Forecast and Demand management in OMP tool
• Responsible for coordinating the Latin America S&OP meetings

São Paulo E Região, Brasil

• Monitor and resolve customer enquiries and disputes, working on a regular basis in cooperation with Customer Service and Sales;
• Weekly meeting with Sales team and business directors; participate in presentations of accounts receivable/credit information;
• Responsible for training new colleagues of the team and other departments such as Customer service;
• Establish and maintain a productive relationship with customers to encourage prompt and accurate payments;-Perform process improvement, verifying gaps and process critical path and implementing agile and standardized.
• Credit Analysis and recommendation (evaluating the creditworthiness of each customer);
• Forecasting (cash, risks, opportunities, past due level);

São Paulo E Região, Brasil

São Paulo E Região, Brasil

• Managed the interface between supplier and distributor across different functions (R&D, quality, sales)
• Responsible for assuring that the CRM was properly updated on a monthly basis by the distributors
• Trained distributors on internal processes and tools e.g. CRM and insite
• Followed-up of samples/information of accounts requests
• Monthly Report of projects LATAM
• Kept Sharepoints updated

• Country Sales Manager Assistant
• Responsible for the monthly forecast plan prior to Material Requirement Planning (MRP)
• Analysed and did the figures of the monthly sales report
• Conducted market analysis and opportunity sizing of ingredients relevant to Clariant portfolio
• ABC customer analysisGlobal Marketing support
• Translation of presentations (English and Spanish)

M.B.A.-Financial Management, Finance

Food Engineering

Activities and Societies: - Participant of the Organization of the Week of Food Engineering- 2011 - Participant of the Academic Center of.

Science And Food Technology, Engineer, Spain