Bob Gordon Email & Phone Number

United States

End User Services Portfolio owner for NTT Ltd. Cloud Services Divsion (CSD)Audit lead for Amazon Web Services (AWS Managed Service Provider) and Microsoft AEMSP (Azure Expert Managed Service Provider) and Microsoft Specializations.

Greater New York City Area

Planned and launched the NTT Security Division Managed Services Portfolio to NTT Ltd. Group and Regions• Develop and maintain PI Roadmap for the Security Managed Services Portfolio • Lead and facilitate global security service design, integration, and launch planning workshops • Maintain and manage backlog of epics, capabilities, and features for PI Planning and ensure successful execution to achieve Sales and Delivery readiness (RfS/RfD) across the services portfolio• Provide leadership and coaching to Agile Teams and Agile Release Trains at PI Planning events through PI execution

Thought leader, change agent, coach, trainer, and mentor for the Dimension Data Lean Agile Center of Excellence (LACE)- Led company-wide adoption of the Scaled Agile Framework v4.5 across Dimension Data Group and regions globally- Manage and deliver SAFe training for executives, product managers, product owners, practices, and development teams- Established LACE metrics and communications strategy to drive adoption and evangelize transformation progress/results- Coached quarterly PI planning events involving three Agile Release Trains (ARTs) and over 300 team members- Facilitated Inspect and Adapt problem solving workshops and retrospectives for Agile Release Trains - Interim Scrum Master and Program Manager for NTT/Dimension Data Managed Security Services Development and GTM

Greater New York City Area

Manage service products from definition and business case through realization, launch, and support for Dimension Data Americas Remote Infrastructure Managed Services spanning the Network Integration, Converged Communications, Microsoft Solutions, Security, and Data Center Solutions lines of business.- Established RIM services strategy and product roadmap for Dimension Data Americas.- Developed ITIL based services framework for services product catalog and portfolio development.- Support technology alliances, define go to market strategies, and execute joint launch plans together with key partners.

North America

Led the early development and launch Siemens award winning Voice and Unified Communications cloud services product portfolio. Ensured market readiness, developed market positioning, defined partner segmentation, and developed carrier relations. Configured pricing and pre/post sales requirements deemed critical to the successful launch of Siemens Cloud Services offerings for North America. - Planned and managed launch to North America distributor and reseller channels. - Evaluated North America market requirements and prioritized critical features to complete global product roadmap.

Munich Area, Germany

Played a pivotal role in establishing a robust partnership portfolio to effectively drive Siemens sales. Drove the launch of strategic North American channel partner relationships including Shared Technologies.- Established and implemented enterprise channel partner recruiting, on-boarding, and enablement strategies.- Developed global Go Forward! Partner program specialization for Siemens Global Alliance partners.- Spearheaded strategic partner business development activities in support of Global Alliance partners that included IBM and AT&T.

North America

Facilitated the launch of the company’s flagship enterprise solution offering across North America.- Took the lead in developing Siemens OpenScape Voice solution including services engagement model, portfolio definition, and all customer services pricing. - Effectively positioned the sales organizations to execute the launch. Conducted nation-wide road show to all sales regions. Developed and delivered mandatory training to all regional sales executives.

North America

Drove development of services for security products, network services, and OpenScape Voice and Unified Communications services portfolios from offering definition through realization and launch. - Led service definition, realization, and market introduction teams to create and launch ITIL based Managed Services portfolio ranging from total outsource services to service desk and NOC offerings now valued over $100M.- Provided essential support in lifecycle and managed services delivery. Spearheaded the build out of the North America NOC that enabled this achievement.

North America

Played an early and pivotal role in a strategic corporate initiative that drove the early transformation of the company from a PBX vendor to software and solutions provider. Spearheaded Northeast region (I2) transformation while guiding the efforts of 15 pre-sales solutions architects, implementation coordinators, and project managers. Responsible for $50M regional P&L.

Hartford, Connecticut Area

Complete P&L responsibility for the Northeast area. Responsible for setting business objectives and the profitable delivery of consulting, outsourcing, and staffing services to state, local government, and Fortune 1000 clients across all markets. Supervised direct reports of six managers and a staff of 170 engineers, consultants, project managers, and coordinators. Approved pricing and contract terms to establish business assurance for client engagements. Developed recruiting, staff development, sales and marketing programs, and implemented strategic vendor alliances, all of which resulted in revenue growth from $6 million to more than $16 million in less than three years.

Hartford, Connecticut Area

Delivered all aspects of management information reporting for the $10 billion annuity division. Developed organization structure and process for all business information needs. Assist wholesalers and broker/dealer channels to deliver sales reporting accuracy, regulatory compliance, and customer service excellence.

Farmington, Connecticut

Served in successive roles as Information Systems Analyst, Systems Team Leader, Systems Manager and Director of Information Technology.- Established a separate IT department for its Employee Benefits Subsidiary.- Developed and implemented the IT architecture required to service 46 corporate and field locations while directing the efforts of as many as 34 professionals across three states. - Established strategic vendor relationships and negotiated all pricing and contract terms. - Established and implemented corporate hardware and software standards, national help-desk, application development group, and WAN infrastructure.

Hartford, Connecticut Area

Planned, developed, and implemented LAN-based services and client-server applications for the Defined Contribution 401(k) organization. Converted major network application platform in support of the company's strategic growth and operations restructuring efforts. Directed the work of interns, new hires, and consultants.