• Led teams to productionize five automation solutions, saving an average of 1,375 hours/year. Each delivery also guaranteed 100% compliance with internal and federal regulations.• Served as Tech Advisor at the program-level to provide technical accountability and guidance across six product pillars.• Negotiated with leaders across business units to build long-term project plans and allocate resources.• Served on the governance board of approvers for internal APIs to ensure best practices for digital interactions throughout the entire line of business.• Patented an invention for scheduling and connecting outbound Call Center interactions.• Recognized by executive leadership for the invention of an internal tool that saves an average of 3,610 hours/year.

• Served as Tech Lead for a team of 14 in an Agile (Scrum) workflow.• Delivered a quarterly average of 3-5 Major (and 12-15 Minor) Production features to USAA's Personalization Framework.• Patented an enhancement to a prior invention, enabling USAA to remain 100% compliant in Call Center interactions.• Patented a process for leveraging Machine Learning to change the way USAA provides advice to customers.• Built robust monitoring and preemptive alerting frameworks to support USAA's 14.4 million daily customer interactions.• Consistently set best-practices with Test Driven Development (TDD) and routinely achieved 99+% code-coverage.

• Pioneered USAA's Voice-Over-IP (VoIP) technology stack, enabling USAA to continue business operations for deployed military customers with limited connectivity. • Routinely briefed C-Level executives on business use-cases, timeline deliverables, and risk mitigation strategies.• Patented an authentication technology, and won first place in a company-wide innovation competition.• Productionized my patented work, earning awards from Chief Security Officer.• Delivered production changes across every layer of USAA's IT Infrastructure -- including Gateways, authentication algorithms, scalable backend systems, outbound push notifications, and mobile presence (Android)

• Designed, built, and integrated a fully customized, from-scratch control interface in Java for simulation recording equipment; used by pilots and commanders in post-mission debriefing.• Leveraged Agile methodologies in a predominately "Waterfall" engineering environment.• Consistently met with customers to build a user-centered design and to study use-cases.• Provided high availability and alerting despite the challenges inherent with working in classified/sealed environments.

• Rewrote the entire F-22 Measures of Performance on-site web interface using Perl, JavaScript, JQuery, and Ajax; supported by an SQL-driven Oracle server database backend.• Storyboarded full user control-flow sequences while demonstrating and teaching Software Development Life-Cycle (SDLC) best-practices.• Inducted into ELDP (see below).

• Built and integrated features into the first C-130J Mission Computer update.• Performed the Functional Qualification Testing on software to support program operations.• Consistently automated processes throughout entire workflow -- adding single-click automation to reduce complexity and streamline routine business processes.• Transition within company as part of ELDP (see below).

• Became an expert in the Link-16 NATO tactical data exchange network to support the development of the Multifunctional Information Distribution System (MIDS) mission-critical communication terminal. • Developed driver-level software to integrate MIDS into the C-130J avionics suite. • Mastered the MIL-STD-1553 databus architecture, and produced Ada code for the Special Mission Display Processor (SMDP) of the on-board mission computer system.• Authored a whitepaper on the Tactical Digital Information Link (TADIL) J-series communication protocol used within Link-16. Routinely briefed leadership and executives on usage of TADIL.

• Studied onboard submarine warfare systems; found patterns in dataflow characteristics. Built monitoring software for near-real-time analysis to detect and prevent kernel panics.

• Designed and implemented an internal shipment tracking service to streamline outbound goods.• Produced a consolidation algorithm to combine shipping orders and reduce cost-to-serve.