Please complete the CAPTCHA to continue
@descartes.com
✓
1 phone found area 713
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
Robert Wise is listed as Director of Account Management and Support at Descartes Systems Group at Descartes Systems Group, a with 904 employees, based in Deer Park, Texas, United States. AeroLeads shows a work email signal at descartes.com, phone signal with area code 713, and a matched LinkedIn profile for Robert Wise.
Robert Wise previously worked as Director Of Support at Descartes Systems Group and Director of Account Managment and Support at Appterra, Inc (Formerly Summa Technology Group, Inc.). Robert Wise holds Bachelor, Business Management (Finance And Accounting) from Flensburg University Of Applied Sciences.
This section adds company-level context without repeating Robert Wise's masked contact details.
AeroLeads found 1 current-domain work email signal for Robert Wise. Compare company email patterns before reaching out.
Multilingual, cultural sensitive manager of offshore support team. Excellent communicator, key part of the sales team. Solves client's problems by constantly communicating with them to keep their satisfaction with the company's services high to ensure a stellar renewal rate. Veteran expert for EDI, B2B, inventory management systems, and Track & Trace products.We help customers connect electronically, automate supply chain processes, and enhance collaboration and visibility among global trading partners. Led by a team of domain experts that understand supply chain business document processes and data compliance standards across a number of industry verticals, Descartes also provides B2B integration as a cloud service for its customers. The solutions helps manage and streamline a wide array of complex, mission-critical documents found in typical procure-to-pay and order-to-cash processes.
Listed skills include Software Project Management, Account Management, Documentation, Sap, and 72 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Houston, Texas Area
- Supervises production support and customer support- Manages anchor accounts- Writes and maintains functional specifications- Manages software projects- Works closely with executives, developers, and other staff- Solution expert for EDI and B2B solutions; last line of defense for all support - Communicates with users orally in English, French, Danish, and German, and in other languages in writing
Houston, Tx
- Trains and supervises onshore and offshore customer support team in Manila, Philippines- Trains and supervises onshore and offshore production support team in Manila, Philippines- Training encompasses communications links, file formats, mapping, ticket system and database- Responsible for solid performance of multiple communications links to various companies- Links integration of various file formats e.g. EDI, SAP IDOC, flat files, etc.- Last line of defense for production support and customer support issues- Works closely with onshore and offshore developers on production support and development- Conducts regular meetings with executive management and customer - Manages B2B anchor accounts, - Works closely with DBA on database issues, identifies and removes old data from DB- Is resident expert on order management and vendor managed inventory product- Reports to executive management weekly on current state of the B2B segment of the business- Responsible for compliance with SLAs, prompt ticket resolution and general customer satisfaction
Houston, Texas
- Manages projects through whole life cycle (specifications, development, testing, production)- Interfaces between customers and development team- Conducts regular client meetings, keeps project plans and reports on milestones- Sets and manages client's expectations and executes project deadlines- Manages billing, up-sales and client's documentation- Trains end users in North America, Europe and Asia in English, French, and German- Creates and edits end user documentation in mutliple languages- Expert for Order Mgmt., Supply Chain, Purchase-To-Pay, Track & Trace, Web EDI, VMI- Trains new account managers, and production support staff- Assists and supports the development and sales teams- Hands on manager, involved on a daily basis in production support - Creates complex weekly report for executive management; - Key employee for company's B2B business segment
Houston, Texas Area
- Managed order management and shipment Track & Trace system for BASF- Supported all other order management customers- Managed vendor managed inventory system (VMI) for Tronox- Managed web EDI integration clients and their trading partner communities- Responsible for billing, upsales, and customer satisfaction
Dublin, Oh And Houston, Tx
- Managed 2 full time employees in user support call center- Managed 4 full time employees in production support group- Automated ticketing by connecting error database with ticket system- Turned customer satisfaction around from poor to excellent- Functional owner of ticket system (SalesLogix)- Developed complex reports for executive management- Created system of Sigma Six like metrics that allow to log progress of code quality- Conducted phone and e-mail support in English, French, German and Spanish
Houston, Texas Area
- Translated and edited automotive dealership software into German- Lead a team of 4 translators- Software Modules included accounting, parts and sales- Translations included documentation, help files and program literals
Houston, Texas Area
- Managed community of suppliers for Fortune 500 customers- Trained new users, supported current users on order management system- Wrote and edited end-user documentation
Houston, Texas Area
- Wrote and edited content on website for German expatriates- Managed freelance contributors- Assisted in marketing efforts
Pasadena, Tx
- Interpreted for team of German and American chemical operators - Chemical processes included Acrylic Acid and Butylacrylate units- Accompanied workers at all areas in the unit during shift work- Bridged and smoothed cultural differences
Houston Texas
Filed and withdrew drilling related material from records library
Hamburg, Berlin, Frankfurt, Munich, Erfurt, Bielefeld, Lampertheim, Germany
- Responsible for purchasing, sales, profit, hiring and firing- Worked in West-Berlin in November 1989, when the Berlin Wall came down- Re-opened 1st US retail outlet East of Iron Curtain in Erfurt, East Germany in 1990 with ambassador Vernon A. Walters
Submarine Hunter Thetis
- Deputy department lead SONAR- Certified on active/passive RADAR- Voyages to Norway, Denmark, Scotland, and France- Liason to military attache in France during official visit to St. Nazaire
Other employees you can reach at descartes.com. View company contacts for 904 employees →
Craig Wiley
Colleague at Descartes Systems GroupFort Collins, Colorado, United States
View →
SS
Suzanne Saxe
Colleague at Descartes Systems GroupPittsburgh, Pennsylvania, United States
View →
TK
Theon Kyne Dy
Colleague at Descartes Systems GroupKitchener, Ontario, Canada
View →
FS
Federico Stella
Colleague at Descartes Systems GroupUruguay
View →
BO
Bjoern Ole Voss
Colleague at Descartes Systems GroupGreater Hamburg Area, Germany
View →
JB
Jairrid Brown
Colleague at Descartes Systems GroupHamilton, Ontario, Canada
View →
DP
Divy Patel
Colleague at Descartes Systems GroupWindsor, Ontario, Canada
View →
NT
Niklas Tandrup
Colleague at Descartes Systems GroupGreater Gothenburg Metropolitan Area, Sweden
View →
BB
Brad Bradley
Colleague at Descartes Systems GroupKitchener, Ontario, Canada
View →
TF
Talal Fahim
Colleague at Descartes Systems GroupSurrey, England, United Kingdom
View →
Activities and Societies: - Worked at Motorola cell phone manufacturing as shift supervisor for shift of 100 temporary workers - Licensed.
Quick answers generated from the profile data available on this page.
Robert Wise works for Descartes Systems Group.
Robert Wise is listed as Director of Account Management and Support at Descartes Systems Group at Descartes Systems Group.
AeroLeads has found 1 work email signal at @descartes.com for Robert Wise at Descartes Systems Group.
AeroLeads has found 1 phone signal(s) with area code 713 for Robert Wise at Descartes Systems Group.
Robert Wise is based in Deer Park, Texas, United States while working with Descartes Systems Group.
Robert Wise has worked for Descartes Systems Group, Appterra, Inc (Formerly Summa Technology Group, Inc.), Summa Tg (Formerly Ec Outlook), Lannsys (Formerly Ec Outlook), and Ec Outlook.
Robert Wise's colleagues at Descartes Systems Group include Craig Wiley, Suzanne Saxe, Theon Kyne Dy, Federico Stella, and Bjoern Ole Voss.
You can use AeroLeads to view verified contact signals for Robert Wise at Descartes Systems Group, including work email, phone, and LinkedIn data when available.
Robert Wise holds Bachelor, Business Management (Finance And Accounting) from Flensburg University Of Applied Sciences.
Robert Wise is listed with skills including Software Project Management, Account Management, Documentation, Sap, Oracle Sql, Ftp, Ftps, and Http.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the Robert Wise you were looking for.
