Robert Bye Email & Phone Number

Huntsville, Alabama Area

Support of the Army mission through Executive IT services support.Build networks across multiple IT groups to expedite solutions and build relationships. Identifying, resolving, and responding to IT related issues while meeting Service Level Agreements. Support of Microsoft Outlook and Blackberry and encryption devices.Provided customer service training on the use of new equipment and software. Problem solving (Troubleshooting) for local and remote customer issues. Use of Microsoft Terminal Services (MSTSC) and Microsoft Configuration Manager Console.Excellent verbal and written communications skills. Hardware and Software support.Support of Windows Vista, Office 2007, and related software. ADUC (Active Directory) administration, remote support, and use of Administration tools.Provide expert technical advice and guidance to customers.Use of Remedy Action Request System.Setup and support of Remote Access Software such as Cisco VPN and Wireless Access software.Support of Asset inventory through the use of scanners and Asset tracking software.

Regional IT Manager responsible for the day to day plant IT operations within two facilities with over 2400 employees. Manage the duties of eight employees to providing the best possible Service Level Agreement satisfaction. Oversee the support of approximately 50 servers providing uninterrupted service, disaster recovery, and support for new plant projects. Successfully managed the conversion from Novell/GroupWise to Active Directory/Exchange for over 2400 employees after being promoted from Network Administrator to IT Manager. Currently managing and driving new projects as the company directive changes.

Responsible for maintaining plant servers, Data Backup, and Disaster Recovery. Lead position responsible for day to day plant operations IT decisions. Responsible for ensuring all audit needs are meet. Responsible for plant IT allocations, hardware and software maintenance, and user training.

Responsible for all plant Desktop and software support. Responsible for maintaining the user experience to the highest possible standards. Responsible for communicating across all user base from Company Officers to line employers.

Technical Support Specialist as a COOP. Provided hardware and software support for approximately 400 employees. Provided recommendations for upgrades. Provided training to the user community.

Identifying, resolving, and responding to IT issues and meeting Service Level Agreements. Supported Microsoft Exchange and Blackberry systems Member of the CTPAT design and enforcement team.Managed ITAR compliance from an IT standpoint. Responsible for hardware/software license inventory for multiple plants.Provided IT training classes.Project management.Software installation across multiple Microsoft OS platforms.Managed 8 employees providing daily leadership.Facilitated support and technical oversight of two critical Manufacturing/Engineering plants (Defense/Aerospace and Medical), and corporate groups consisting of 2400 local/remote employees and 47 servers.Worked with Plant Managers across multiple plants to provide solutions to better the IT infrastructure of the facilities.Implemented solutions to better the IT infrastructure to include wireless.Provided support in critical situations.Managed transition of PC division equipment and accounts from Sanmina-SCI to Foxconn. Developed policies, and plans while providing guidance for monitoring retrieving and delivering information. Implementing and coordinating activities designed to protect and restore IT systems services and capabilities.Provided customer service training and presentations on the use of new equipment and software. Problem solving (Troubleshooting) for internal and external customers and plant resources.Excellent communications skills both verbal and written. Hardware and Software support.Supported Novell/GroupWise, Active Directory, Microsoft server, XP, 2000, Office, virtual desktop and Linux. Use of ADUC, machine management, remote support, and other tools.Provided project management and planning to support critical projects.Provided IT security support and guidance.Provided expert technical advice and guidance to employees, management.Advanced skill in the interview process for hiring IT personal.Provided audit evidence on a yearly basis.

Manage server backups to provide assurance to plants that data is secure and available to restore.Build servers and maintain server software and hardwareTrouble shoot network issuesProvided Disaster Recovery (DR) solutions, documentation and testing.Nortel Switch configuration to support network of over 24 subnets.Training of other IT employees to user support.Facilitated cooperation between plants and IT policies and procedures.All Technical Support and Network Administrator duties.

Provide desktop hardware and software support using Remedy helpdesk.Setup ClassroomsProvide user trainingSupport local systems and employees in a fast paced environment.Support Remote employees based; and Florida.Support of Medical, Defense and Aerospace, Administration, and many other functional groups.Communicate with employees at every level of the Organization.Troubleshooting skills combined with the ability to reason through solutions and listen for content.

Supervise up to 250 inmates.Provide security.Oral and written communication.

Supporting missions of the US military to include Desert Storm service.Providing security and leadership.

Bsba, Management Information Systems

Bachelor'S, Management Information Systems (Mis)