Robert Cigliano Email & Phone Number

Hauppauge, New York, United States

As a Quality Assurance Team Lead, I am responsible for assuring consistent quality of citation production by validating processes, providing documentation, statistical analysis, and managing staff accordingly.-Work with operating staff to establish procedures, standards, and systems.-Meet all established deadlines for assignments and responsibilities clearly and professionally.-Record, analyze, and distribute statistical information.-Ensure accuracy of each processed citation and recover all possible citations to increase revenue.-Validate quality processes by establishing specifications and quality control points.

Plainview Ny

Promoted to a management role to oversee all game night operations. Manage client workflow onboarding and migration. Oversee a team of 25 supervisors and editors during 15 to 30 daily live event operations per shift.Coordinate full execution of live events from signal acquisition to quality control.Interface with clients and troubleshoot with live in-game Support.Conduct interviews with entry-level operations candidates.Coordinate Operations staff schedules and maintain live events calendar. Create tickets in JIRA to track live events and bugs.

Plainview, Ny

Promoted to a leadership role to manage high priority live event streaming execution.-Publish live event streams and log metadata using NeuLion’s CMS.-Direct editors during live events for quality assurance.-Collaborate on specific event details with clients such as World Surf League, Major League Soccer, NFL, Tennis Channel, and Rogers Sportsnet.-Encode broadcast signal through NeuLion encoder distribute to editors.

Plainview, Ny

Joined NeuLion’s Broadcast Operations team as a part-time editor and was promoted to a full-time status in June 2014.-Monitor live sports feeds and report any technical issues to management.-Train new employees on NeuLion’s workflows. -Cut and organize highlights for NHL, AHL, NBA, NFL, UFC, WNBA, Big Ten Network, MLS, Rogers Sportsnet, Barclay's Premier League, Ivy League Digital Network, and Univision.-Perform quality assurance on highlight packages.

Bachelor Of Arts (B.A.), Cinema And Screen Studies, 3.1

Activities and Societies: Editor for The Great Lake Review-Editor for Great Lake Review where I helped select student works.

Associate Of Arts And Sciences (Aas), Liberal Arts And Sciences, General Studies And Humanities