It is no secret that in order to grow, organizations must embrace change. The key to meaningful change is collaboration. I’ve spent the last nine years as a liaison between business and technology professionals, building effective relationships based on accountability and trust. This experience allows me to lead high-performing teams that deliver quality results for my clients, growing their business, and expanding their product offerings.As a senior-level Project Manager/Business Analyst, I provide expert problem solving and creative solutions to overcome obstacles and achieve organizational goals. My scope of accomplishments range from managing highly sensitive same-day turnarounds to complex, multi-million dollar initiatives. Effective at communicating at all levels, I have served some of the largest financial and health care institutions around the globe. With a Bachelor's and a Master's degree concentrating in Management, my goal is to continue bringing value to those I serve by collaborating with others who are as passionate about change as I am. Areas of Expertise Include:Project Management • Business Analysis • Analytical ThinkingRelationship Building • Customer Service • Program ManagementStakeholder Communications • Incident Resolution • Process ImprovementKey Performance Indicators (KPIs) • Strategic PlanningService Level Agreements (SLAs) • Problem Resolution