Robert Clines, Mpa, Pmp, Pmi-Acp, Csm, Psm, Ecba Email & Phone Number

Omaha, NE, US

Omaha, NE, US

Omaha, NE, US

Omaha, NE, US

Instructor for Agile Project Management, part of the MCC NEB Project Management Academy

Milwaukee, Wisconsin, US

• Accomplishments include:
• Served as a senior-level Business Analyst / Project Manager for 5+ top-tier financial industry clients that generate $110M+ in annual revenue.
• Administered 75 + end to end project implementations consisting of analyzing requirements, estimate gathering, time frame planning, design approval, testing/validation, and implementation.
• Coordinated new product overviews with the Sales and Service teams to generate additional revenue opportunities.

Brookfield, Wisc., US

• Accomplishments include:
• Led incident management for one of the top three global banks, delivering application support, incident resolution, root cause analysis, and corrective action follow-ups.
• Developed a detailed incident tracking framework and built a comprehensive incident tracking dashboard using Microsoft Power BI and Microsoft Excel.
• Ensured established service level agreements (SLAs), and key performance indicators (KPIs) were met or exceeded, in coordination with Account Management.

Brookfield, Wisc., US

• Accomplishments include:
• Represented First Data as a mid-level Business Analyst / Project Manager, serving a top retail client generating over $18M+ in annual revenue.
• Directed over 15+ client-specific, non-agile projects through requirements, estimation, design, testing, and implementation, worth just over $1M in revenue.
• Delivered project needs on time and within the agreed acceptance criteria in a hybrid methodology environment as the organization attempted to transition to an Agile Methodology.
• Built and implemented an all new escalation framework for client service tickets; held a key position as the first point of escalation for client service tickets needing increased prioritization.

Brookfield, Wisc., US

• Accomplishments include:
• Guided 2,700 + projects through the First Data Demand Management process, resulting in $173M + of revenue.
• Planned and executed the organization-wide upgrade of First Data’s Clarity PPM project management software.
• Modified the project intake process by removing unnecessary information and centralizing the project document repository.
• Produced detailed, analytical project volume reports under specific lines of business for use in strategic planning.
• Influenced stakeholder groups across internal departments to ensure business and technology alignment on multi-segment projects.

Brookfield, Wisc., US

• Accomplishments include:
• Co-ordinated initial project setup, including estimate gathering, resource allocation and data entry.
• Created user reports of project status updates for senior managers and directors using CA PPM and IBM Cognos.
• Partnered with a select group of interns to develop a mobile application that displays Mainframe data.
• Spearheaded an internal First Data website specifically designed as a central repository of information for interns across the company in conjunction with the 2014 intern class.

Omaha, Nebraska, US

Responsible for collecting, processing and distributing patient specimens for Clinical Laboratory testing. Also evaluated and reported patient specimens results using point-of-care instrumentation.

Omaha, Nebraska, US

Performed administrative tasks and assisted the Assistant Director with day-to-day operations of the clinic. Assisted emergency medical services in the event of an emergency.

Master Of Public Administration (Mpa), Non-Profit/Public/Organizational Management

Business Administration, Management And Marketing