Robert Davi Email & Phone Number

California, United States

Palo Alto, California, Us

I am the Lead Communication Technologies Engineer for the IT Support Services Department at Stanford Health Care (SHC). I am responsible for the operational and technical oversight of all SHC Communication Technologies solutions, system architecture, engineering evaluations, and application support. The SHC applications and user base are distributed amongst the other organizations of Stanford Medicine and thus as the Communication Technologies Engineer I am responsible for maintaining strong communication, collaboration, and partnership across these organizations regarding Communication Technologies solutions to ensure our end-user experiences are streamlined. I am a subject matter expert and work with service leads and technology owners to guide continuous improvements to the Communication Technologies processes. I work effectively with clinical and non-clinical team members from all levels of the organization to achieve our stated objectives. I lead the development of new, innovative clinical and non-clinical IT solutions to complex business problems. Work with management and the IT team to simplify existing solution architectures

Irvine, California, Us

Part-owner, tech, and facilities support for boutique fitness franchises in the Willow Glen neighborhood of San Jose.

San Mateo, California, Us

I was a Guidewire’s Subject Matter Expert (SME) for Zoom rooms, telephony systems, conference room architecture/standards, video/audio/web conferencing, and streaming & digital signage infrastructure. I was responsible to design, test, and troubleshooting the technology and configurations in conference rooms and custom audio-visual deployment spaces configuring, operating, and maintaining Audio-Visual equipment and solutions. This included providing Audio Visual meeting support and analyzing, diagnosing, and resolving AV hardware or software problems for end-users and conference rooms. To recommend and implement corrective solutions, I drove initiatives to continuously improve our end-users experience based on user feedback and data. analysis.Manage enterprise AV platform and collaborate with members of the Information Security, Network, Infrastructure, End User Computing, and cloud teams to ensure our AV setup meets user requirements and aligns with the overall IT technology portfolio, processes, and procedures. This is the third company I implemented a brand new ServiceNow deployment to maximize the end-user’s interaction and success with Audio Visual or Meeting and Event support requests. I worked closely with the ServiceNow developers improving these offerings.

Dublin , Ca, Us

I was responsible for establishing the company’s direction, designing solutions, and providing support for the AV systems utilized by TriNet. These include project managing $600k+ AV projects. Selecting and managing venders, coordinating cross functionally with all departments.Acting as a signal point of contact for technical coordination for departmental “All Hands” meetings, including the “All Company” meetings. Working closely with internal organizations such as Marketing, Internal Communications, executive administrators, and other key organizations to make these events successful. Technical responsibilities, include defining the multi-year roadmap for audio visual solutions within TriNet. Design, deploy and manage AV solutions for conference rooms, event spaces and specialty areas. Work closely with the facilities team, architects and project management team to define the scope of AV deployment for new office builds, and design various aspects of the AV experience in the office. Develop statements of work, detailed requirements, and negotiate contracts with external vendors. Establish controls to ensure a quality result. Lead the selection, implementation, and operation of a management solution that provides more efficient support of all devices and increases their uptime availability.Establish monitoring and track/analyze usage to drive future improvements of the solutions with the goal of increasing usage and collaboration. Support digital signage systems, including the selection, installation and troubleshooting of hardware and software. Partner with key organizations to ensure requirements are met, including total cost of ownership and manageability.

San Francisco, California, Us

After a short stint in my former role I accepted a Lead Technician role. Assisting with our new LEAN corporate philosophy, I continued to team up with management and coworkers to identify and eliminate ineffective procedures, activates or equipment. I led by example, motivate and inspire other team members to deliver their objectives successfully and effectively influence key stakeholders to facilitate the work of the team.In this new role, I supported. the transformation of Audio Visual event support and Video Conferencing across our 5 main US HQ locations. Identify opportunities for improvements and act as escalation point for both the business and AV Technicians. Develop strong partnerships with business partners, customers, and external vendors. Above all, provide outstanding customer service every day and have fun doing it!

San Francisco, California, Us

As part of a new strategic vision of at the GAP, I assisted in revamping the existing infrastructure, to remove any cumbersome procedures, operations or technology to provide seamless employee meeting experience. Driving the department to improve, mentored our outstanding dedicated technicians, and as a team we refined all unified communication or technology rooms so they do not impede presenters in conducting meetings. When required we assisted presenters overcome technologies challenges directly during meetings or indirectly through training and relationship building to foster internal confidence in both the technology and the department. Continually we evaluated the existing technology, procedures and operations to streamline and eliminate aspects that do not align with this new strategic vision. Daily we inspected all the technology to eliminate adverse user experiences. In other-words we will fill in the technology “GAP” when needed.

I am programmed and installing "smart-building" automation control systems (A/V, HVAC, Lights, Etc..) for residential and corporate users.

Tampa, Fl, Us

As Regional Service Manager, I maintained and managed a positive customer experience within the California territory for AVI-SPL. In partnership with AVI-SPL’s Global Help Desk, I coordinated resources and managed the escalation of service needs to help forester relationships with local customers and with in-region stakeholders of enterprise customers. I oversaw the in-region field service technicians and dedicated onsite staff, and consideration of third-party contractors. I was accountable for the P&L performance of my region’s Service divisions and repeatedly made my department’s corporate P&L quotas. I was also responsible for fostering positive working relationships with other regional and corporate operations teams.

San Francisco, Ca, Us

As the Voice & Video Analyst II I was responsible for 2nd level support, troubleshooting, repairing and maintaining voice and audio/video communication systems and services at First Republic Bank. I was responsible for performing local and remote programming and maintenance, resolving end-user application and equipment problems, and communicating with end-users and cross-functional teams on a daily basis. I was responsible for handling daily moves/adds/changes using the Service Now ticketing system for voice and audio/video requests and outages. I was also involved in telecom-related projects such as assisting with system implementations, testing, and documentation of training material and procedures. I was responsible for ensuring high availability of all voice & video systems and apps for all First Republic Bank sites, supporting modern telephone switches (VoIP); audio/video bridging systems, and video conferencing equipment.

Cary, North Carolina, Us

Provide Level 2 Technical support for all Avidex’s existing client systems. When client issue is escalated remotely identify all reported issue’s original system design and functionality via system wiring diagrams or existing programming. Determine most likely cause of system issue and provide client or Avidex Service Technicians support to rectify issue. Document service call scope of work and schedule team of 8 technicians based on skill set and client priority. Manage service technician’s field support and remotely guide technician’s in tasks that exceed their skill set. Provide clients with service call follow up reports. Design Service client’s Audio Video system alterations and upgrades. Manage, create, and update department forms and documentation. Equipment order entry and database management. Contact equipment manufactures to trouble shot, report equipment RMA issues, escalate issue when needed

Cary, North Carolina, Us

Interpret Sales team Scope of Work documents into deliverable system programs/functionality. Design system control system program. Commission recently installed systems to insure proper functionality and resolve outstanding technical issues. Verify all systems deliverables function as designed. Identify Engineering, Instillation oversights/design flaws and provide solution. Train clients on new systems.

Us

Install, program, trouble shoot audio video equipment at client's homes. Assist with new client installs

While at Ceitronics I focused on commercial audio video installation services in the bay area. My focus was on a group of corporate and municipal client projects (10 in all) requiring advanced programming control systems, primarily Crestron and Extron till the company became a casualty of the recession.

♦ Service elite clients’ existing systems♦ Reverse engineer complex systems to locate and fix issues♦ Troubleshooting and refine Crestron programming ♦ Extract AMX source code and graphics, load new programs and graphics♦ Install system add-ons and integrate them into the existing systems

♦ CSLB C7 Licensed♦ Manage install staff, and sub contractors for all current jobs♦ Meet with clients to design home automation systems that fit their lifestyles♦ Design wiring diagrams and pre-wire pull-sheets♦ Interface with contractors and designers to maximize successful AV installs♦ Program whole house automation systems with Crestron Simpl Windows♦ Design Crestron screen layouts in VTPro♦ Install Crestron touch panels and hardware in high-end residential locations♦ Crestron/system troubleshooting ♦ Pre-build racks with shelving, equipment, and wiring♦ Pre-wire new and remodel job sights♦ A/V final installation♦ Walk clients through system operation♦ Perform Tech support for existing clients♦ Interact with customer during installation to maximize system functionality♦ Managed client expectations

♦ CSLB C7 Licensed♦ Manage install staff, and sub contractors for all current jobs♦ Meet with clients to design home automation systems that fit their lifestyles♦ Design wiring diagrams and pre-wire pull-sheets♦ Interface with contractors and designers to maximize successful AV installs♦ Program whole house automation systems with Crestron Simpl Windows♦ Design Crestron screen layouts in VTPro♦ Install Crestron touch panels and hardware in high-end residential locations♦ Crestron/system troubleshooting ♦ Pre-build racks with shelving, equipment, and wiring♦ Pre-wire new and remodel job sights♦ A/V final installation♦ Walk clients through system operation♦ Perform Tech support for existing clients♦ Interact with customer during installation to maximize system functionality♦ Managed client expectations

B.A., Communications: Mass Media

Aa, Liberal Arts