Robert Batten Email & Phone Number

Chapin, SC, US

Columbia, South Carolina, United States

1. Certified Expertise: a. Attained Unitrends Certified Administrator Certification, demonstrating advanced proficiency in Unitrends hardware and software. 2. Technical Troubleshooting & Support: a. Diagnosed and resolved backup issues, utilizing remote diagnostic tools for efficient problem-solving. b. Provided exceptional customer support, including.

Columbia, South Carolina Metropolitan Area

1. Salesforce Expertise & Customer Support: a. Utilized Salesforce for efficient management of customer account information. b. Promoted service contracts and warranties, articulating benefits to customers. 2. Mentoring & Technical Support: a. Mentored junior engineers on Unitrends hardware and software. Utilized remote diagnostic tools to identify and.

Columbia, South Carolina, United States

1. Project Leadership & Technical Documentation: a. Led a team in a $300,000 upgrade project for a fleet of 3000 semi-trucks, managing Hino, International, and Volvo models. b. Wrote comprehensive processes and technical documentation to enhance knowledge base for both technical and non-technical staff. 2. Software Troubleshooting & Inventory Control: a..

Lexington, South Carolina, United States

1. Team Representation & Documentation: a. Served as 2021 AQIT IT Department representative and ACTION Committee member. b. Utilized Active Directory for daily management of user accounts, groups, and policies for 1,200 users. c. Wrote technical documentation to enhance the knowledge base for efficient problem-solving. 2. Ticket Resolution & Software.

Columbia, South Carolina Area

1. Award-Winning Performance & Helpline Support: a. President's Club Award Winner for outstanding contributions. b. Assisted with the Helpline ticketing system, efficiently routing tickets for prompt handling. c. Updated and installed software remotely using virtualization for enhanced efficiency. 2. Operations Management & Customer Service: a. Processed.

Valdosta, Georgia

1. Customer Support & Freight Solutions: a. Handled telephone requests professionally, addressing distressed freight issues promptly. b. Provided support for Break-bulk, Inbound, and Outbound operations as needed. c. Successfully moved freight in a timely fashion, demonstrating adaptability and efficiency. 2. Administrative Excellence & Awards: a. Ordered.

Valdosta, GA

Provided caring, supportive fulltime care to infirm great aunt, then grandmotherMaintained clean, safe, wholesome home environmentEnsured that patients took proper medicationEarned praise from hospice staff for high standard of care

Valdosta, GA

Sorted and distributed mailEnsured orderly, timely filing of records and paperworkStaffed busy telephone as neededUpheld ironclad confidentiality of private information

Lake Park, Georgia

Rang up sales and returns with 100% accountabilityHandled telephone inquiries and requestsEnsured a welcoming environment for customersFilled in as salesperson as necessaryKept selling floor neat, clean and professional

Bachelor'S Degree, Computer And Information Sciences And Support Services, 4.0

Associate'S Degree, Computer Programming, 3.5+

Activities and Societies: Phi Beta LambdaGraduated with Honors in Computer Programming.

Associate'S Degree, Criminal Justice And Corrections, Business Administration