Robert D. Cooke Email & Phone Number

Tukwila, WA, US

Responsible for translating business requirements into secure, maintainable software applications. This involves analysis, design, implementation, unit testing and maintenance of back-end, middle-tier and front end software components, as well as integrating to third-party systems and software products. The tech stack is primarily Microsoft (.NET, SQL.

Redmond, Washington, US

• Member of the Next Generation Volume Licensing (NGVL) development team building web based applications that provide software licensing services to commercial customers and partners
• Built a SOA messaging component enabling customers to electronically sign documents reducing activation of new purchasing agreements from average of 2 weeks to 1-2 hours. Team was awarded the prestigious CIO “Delight.
• Refactored application telemetry collection pipeline that reduced load on logging client processes by 90% solving scalability issues in production.
• Drove application platform consistency by consolidating redundant cross cutting providers into single SDK exposing high quality, resilient capabilities such as logging, exception handling, distributed caching and.
• Contributed to several strategic cloud architecture virtual teams that define strategies for Near Real Time Telemetry, On Premise to PAAS cloud migration, and Runtime Configurable Business Services

Redmond, Washington, US

• Member of the development team responsible for building solutions that drive the post sales product support business applications
• Designed and built the Services Integration Layer (SIL), a SOA service hosting, messaging platform and SDK, allowing replacement of several redundant legacy services with canonical standards based versions that.
• Consolidated multiple dissimilar backend integrations by designing and implementing single canonical service endpoints for Support Eligibility, Billing, and Product information
• Participated in Azure App Fabric Integration Services beta program helping identify gaps in the product for enterprise scale users such as the Product Support department
• Made highly technical presentations describing SIL architecture at multiple Tech Ready conferences and received top tier rankings from attendees

Redmond, Washington, US

• Member of a development team responsible for building software that supports customer service request creation, routing, tracking and reporting
• Lead developer for Odyssey, a global initiative to consolidate multiple dissimilar access paths to shared data with a small set of canonical SOA web services using standardized data contracts for Eligibility, Billing.
• Managed a 4 person development team in China regional office. Led task assignments and schedules, monitored quality of output via code reviews, helped raise skill levels by mentoring individual team members
• Wrote integration with Order Management credit card processing system, enabling customers to “pay per incident” via credit card workflows with automatic auditing and transaction retry eliminating manual interventions.
• Built a business rules engine support infrastructure and administration UI that provided authoring, testing, deployment, and auditing of business rules used to route service requests to multiple incident management.
• Evangelized the Odyssey services suite to several business partners resulting in retirement of multiple legacy high maintenance middle tier integrations providing a greatly simplified ecosystem more easily able to.

Redmond, Washington, US

• Member of the service and support development team that builds systems used by global customer support call centers. Applications in this system expose shared data from multiple service and support backend systems
• Maintained and enhanced call center smart client applications, platform infrastructure and administrative tools for deployment, configuration and instrumentation of the smart client, web services, remoting components.
• Designed and built an auto updater component integrated with the daily build process that kept smart client applications at the latest versions by performing automatic scanning, detection, download and installation of.
• Created a custom masked edit control for use in guaranteeing data entered by users match complex formats therefore driving customer data quality up
• Wrote a WinForms labor tracking component that audited smart client user activities allowing the business to instrument targeted UI workflows. This component automatically collected telemetry on key performance.

Redmond, Washington, US

• Responsible for developing, maintaining and enhancing a third party enterprise problem management and tracking system called Clarify utilizing Visual Basic, Clarify Basic, ASP, COM and MS SQL Server
• Added new and optimizing existing functionality and capabilities of Clarify 7.x through 9.x releases and the Metropolis application infrastructure
• Performed numerous enhancements and modifications to Clarify UI, SQL Server objects, resulting in improving its performance and scalability
• Implemented changes necessary to absorb differences in Clarify releases as they were received that would affect the customized code that was tightly coupled to each release

Charlotte, NC, US

• Designing, developing and implementing applications and tools to streamline business operations. Performed field maintenance of teller systems and cash machines, with additional duties including programming
• Maintained and enhanced an application used to process cash machine daily receipts written in 4th Dimension
• Monitored production Voice Response Units operational state; performed remote debugging & problem solving

• Member of the Equipment Repair department performing field service for various types of banking equipment
• Installed and repaired Apple Macintosh bank teller terminals, printers, disk drives, cpu’s and cash machines
• Worked on service calls and utilized programming skills using computers from spare parts inventory
• Developed internal parts inventory management system on PICK system for local parts inventory tracking