Robert Graves Email & Phone Number

San Antonio, TX, US

• Migrated secondary datacenter to a new site while maintaining 100% operational uptime
• Maintain multi-site network, server, storage, and backup infrastructure at 99.8% uptime
• Measure and report on establish SLAs

• Ensured successful migration of Cavender Auto Group into ICS' technical support environment by deploying system management tools, creating documentation, and training ICS staff.
• Swiftly responded to and resolved level II support requests for dozens of clients in the South Texas area.

• Assumed responsibility as head of the I.T. department for 32 months
• Automated iOS device setup by adopting ManageEngine's Desktop and Mobile Device Management (UEM) platform in conjunction with signing up for Apple's Business Manager, DEP, and VPP programs.
• Administer over 1000 Windows, iOS, PBX, Fortinet, and Unifi devices collectively across 8 inter-connected Cavender locations in San Antonio area

• Consolidated and upgraded ISP connections to 99.99% reliable fiber
• Proposed and implemented move to Google Workspace (GSuite) to achieve better email and backup security
• Significantly increased WAN security by adopting Fortinet Firewalls with active antivirus and web filtering technology

• Led out in a project to move key DMS Server from one location to another with 0% downtime for an estimated 80% of staff and minimal downtime for the rest.
• Slash the cost of voice services by $5892.40 per month by switching to SIP voice provider
• Reduce time needed for monthly backup of network devices by 80% using SNMP, TCLSH scripting, and PDQ Deploy
• Researched, tested, and implement improved wireless infrastructure by adopting Unifi platform for wireless… Show more
• Researched, tested, and implement improved wireless infrastructure by adopting Unifi platform for wireless administration
• Cut computer setup time by 40% by finding and implementing PDQ Deploy as part of our standard procedure Show less

Tutor UTSA students in basic mathematics up to higher level mathematics

San Antonioo, Texas

Inspect quality of clothing to ensure proper cleaning and pressing was performed on all garments.

Sold over $3000 worth of products in first week of employment.

Test software products for bugs using Datagate Studio and report errors to programmers.