I have over 10 years of technical support experience, over 5 years of leadership experience. If given a single word to describe myself I would have to use improvement. I am passionate about making improvements, both for myself and every person or environment I can influence towards that path.In past positions I have implemented changes that ultimately produced the following results.-cut voice provider cost-automated redundant tasks-dramatically increased internet reliability-eased device management burdenChurch and career leadership positions have given me the chance work with people from various walks of life. These experiences have enabled me to develop skills in interviewing, counseling with peers, training, presenting, and public speaking.Last but not least, I believe that every person matters. Whatever someone's background, ethnicity, gender, social class, political or religious affiliation; they matter. If there is someone who I can lift, I'll do what I can to lift them. If I need a hand, I know I have friends and associates (not to mention family) who have my back just as readily as I have theirs. I suppose you could say it is my mission in life to "lift where I stand."