Robert Graves

Robert Graves Email and Phone Number

San Antonio, TX, US
Robert Graves's Location
San Antonio, Texas, United States, United States
Robert Graves's Contact Details

Robert Graves personal email

Robert Graves phone numbers

About Robert Graves

I have over 10 years of technical support experience, over 5 years of leadership experience. If given a single word to describe myself I would have to use improvement. I am passionate about making improvements, both for myself and every person or environment I can influence towards that path.In past positions I have implemented changes that ultimately produced the following results.-cut voice provider cost-automated redundant tasks-dramatically increased internet reliability-eased device management burdenChurch and career leadership positions have given me the chance work with people from various walks of life. These experiences have enabled me to develop skills in interviewing, counseling with peers, training, presenting, and public speaking.Last but not least, I believe that every person matters. Whatever someone's background, ethnicity, gender, social class, political or religious affiliation; they matter. If there is someone who I can lift, I'll do what I can to lift them. If I need a hand, I know I have friends and associates (not to mention family) who have my back just as readily as I have theirs. I suppose you could say it is my mission in life to "lift where I stand."

Robert Graves's Current Company Details
Education Service Center, Region 20

Education Service Center, Region 20

View
Network Engineer
San Antonio, TX, US
Website:
esc20.net
Employees:
531
Robert Graves Work Experience Details
  • Education Service Center, Region 20
    Network Engineer
    Education Service Center, Region 20
    San Antonio, Tx, Us
  • Optech Enterprise Solutions
    Network Systems Engineer
    Optech Enterprise Solutions Oct 2021 - Present
    ● Migrated secondary datacenter to a new site while maintaining 100% operational uptime● Maintain multi-site network, server, storage, and backup infrastructure at 99.8% uptime● Measure and report on establish SLAs
  • Innovative Communication Systems
    Senior Engineer
    Innovative Communication Systems May 2021 - Jul 2021
    ● Ensured successful migration of Cavender Auto Group into ICS' technical support environment by deploying system management tools, creating documentation, and training ICS staff.● Swiftly responded to and resolved level II support requests for dozens of clients in the South Texas area.
  • Cavender Auto Group
    Lead Technical Analyst (I.T. Director Fill-In)
    Cavender Auto Group Sep 2018 - May 2021
    ● Assumed responsibility as head of the I.T. department for 32 months● Automated iOS device setup by adopting ManageEngine's Desktop and Mobile Device Management (UEM) platform in conjunction with signing up for Apple's Business Manager, DEP, and VPP programs.● Administer over 1000 Windows, iOS, PBX, Fortinet, and Unifi devices collectively across 8 inter-connected Cavender locations in San Antonio area
  • Cavender Auto Group
    Lead I.T. Support Analyst
    Cavender Auto Group Jun 2016 - Aug 2018
    ● Consolidated and upgraded ISP connections to 99.99% reliable fiber● Proposed and implemented move to Google Workspace (GSuite) to achieve better email and backup security● Significantly increased WAN security by adopting Fortinet Firewalls with active antivirus and web filtering technology
  • Cavender Auto Group
    Information Technology Support Analyst
    Cavender Auto Group Feb 2013 - Jun 2016
    ● Led out in a project to move key DMS Server from one location to another with 0% downtime for an estimated 80% of staff and minimal downtime for the rest.● Slash the cost of voice services by $5892.40 per month by switching to SIP voice provider● Reduce time needed for monthly backup of network devices by 80% using SNMP, TCLSH scripting, and PDQ Deploy● Researched, tested, and implement improved wireless infrastructure by adopting Unifi platform for wireless… Show more ● Led out in a project to move key DMS Server from one location to another with 0% downtime for an estimated 80% of staff and minimal downtime for the rest.● Slash the cost of voice services by $5892.40 per month by switching to SIP voice provider● Reduce time needed for monthly backup of network devices by 80% using SNMP, TCLSH scripting, and PDQ Deploy● Researched, tested, and implement improved wireless infrastructure by adopting Unifi platform for wireless administration● Cut computer setup time by 40% by finding and implementing PDQ Deploy as part of our standard procedure Show less
  • University Of Texas At San Antonio
    Math Tutor
    University Of Texas At San Antonio Jun 2012 - Feb 2013
    Tutor UTSA students in basic mathematics up to higher level mathematics
  • Comet Cleaners
    Quality Control
    Comet Cleaners Apr 2012 - Aug 2012
    San Antonioo, Texas
    Inspect quality of clothing to ensure proper cleaning and pressing was performed on all garments.
  • Vector Marketing
    Sales Representative, Manager In Training
    Vector Marketing Dec 2011 - Mar 2012
    Sold over $3000 worth of products in first week of employment.
  • Amalgamated Software Of North America (Asna)
    Quality Assurance
    Amalgamated Software Of North America (Asna) Aug 2011 - Oct 2011
    Test software products for bugs using Datagate Studio and report errors to programmers.

Robert Graves Skills

Ccna Cisco Certified Networking Windows 7 Microsoft Office Teamwork Public Speaking Calculus Algebra Microsoft Word Linux Microsoft Excel Powerpoint Internet Mathematics Ubuntu Pre Calculus Java

Robert Graves Education Details

Frequently Asked Questions about Robert Graves

What company does Robert Graves work for?

Robert Graves works for Education Service Center, Region 20

What is Robert Graves's role at the current company?

Robert Graves's current role is Network Engineer.

What is Robert Graves's email address?

Robert Graves's email address is ir****@****ail.com

What is Robert Graves's direct phone number?

Robert Graves's direct phone number is .800.626*****

What schools did Robert Graves attend?

Robert Graves attended Brigham Young University - Idaho.

What skills is Robert Graves known for?

Robert Graves has skills like Ccna, Cisco Certified, Networking, Windows 7, Microsoft Office, Teamwork, Public Speaking, Calculus, Algebra, Microsoft Word, Linux, Microsoft Excel.

Who are Robert Graves's colleagues?

Robert Graves's colleagues are Jack Yazgoor, Audrey Ashley, Fara Bergeron, Adriana Bermea, Robert Pruski, Melissa Salazar, Christine Ramirez.

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