Robert Grimm Email & Phone Number

Roanoke VA

* Design & Troubleshoot Analog & IP based paging systems.* Instruct users & installers on how to utilize paging systems.* Diagnose & configure customer networks for use with IP telephony & paging devices.* Assist Network Administrators & Installation Technicians in the configuration of networking & paging equipment.* Perform testing, troubleshooting, and.

• Created and promoted a structured and efficient collaborative team environment.
• Set goals, established priorities, managed resources, and developed concepts and approaches.
• Oversaw the Information Services system administration and technical support analyst staff.
• Provided and supported new and enhanced computers, applications, network, telecommunications, technology infrastructure and is responsible for IS/IT security management.
• Liaised between internal business and systems experts, external customers, vendors and other IS functions, the manager of IS operations.
• Executed superior customer service.

• Effectively supervised and organized employees within a team environment in all facets and phases of security operations.
• Negotiated contracts; developed and implemented methods to accurately report progress.
• Applied exceptional project management of day-to-day business activities including developing security objectives.
• Maintained all client activity and information on RMS system; identified new business opportunities, and encouraged client referrals.
• Handled all facets and phases of administration, support and maintenance of an innovative Windows based VOIP Phone server running SIP protocol. Replacing Avaya PBX Unix based system.
• Designed, developed and Implemented various speech recognition and related security equipment.