Robert Grimm Email & Phone Number

Roanoke Va

* Design & Troubleshoot Analog & IP based paging systems.* Instruct users & installers on how to utilize paging systems.* Diagnose & configure customer networks for use with IP telephony & paging devices.* Assist Network Administrators & Installation Technicians in the configuration of networking & paging equipment.* Perform testing, troubleshooting, and diagnostics on prototype VOIP systems.* Write configuration guides for IP telephone systems (Cisco, Asterisk, SIPx, etc.)* Write documentation on setup of VOIP equipment with various Analog and IP Phone systems.(including Cisco Unified Communications Manager, Avaya, Nortel, & Asterisk).* Instruct End users/Installers/IT Techs on networking concepts, such as Spanning Tree Protocol, Multicast, DNS, SIP, RTP, etc. to help them understand how equipment and protocols operate.* Design paging system layouts using various programs (including AutoCAD, GIMP, etc).* Assist in pre-sales product information, including parts lists, wiring distances, etc.* Perform Network Diagnostics and troubleshooting VOIP networks. (using Wireshark, TCPDump, and other packet analysers)

•Created and promoted a structured and efficient collaborative team environment.•Set goals, established priorities, managed resources, and developed concepts and approaches.•Oversaw the Information Services system administration and technical support analyst staff. •Provided and supported new and enhanced computers, applications, network, telecommunications, technology infrastructure and is responsible for IS/IT security management. •Liaised between internal business and systems experts, external customers, vendors and other IS functions, the manager of IS operations.•Executed superior customer service.•Mentored others to support and enhance the systems and technologies

•Effectively supervised and organized employees within a team environment in all facets and phases of security operations.•Negotiated contracts; developed and implemented methods to accurately report progress. •Applied exceptional project management of day-to-day business activities including developing security objectives.•Maintained all client activity and information on RMS system; identified new business opportunities, and encouraged client referrals. •Handled all facets and phases of administration, support and maintenance of an innovative Windows based VOIP Phone server running SIP protocol. Replacing Avaya PBX Unix based system.•Designed, developed and Implemented various speech recognition and related security equipment. •Led and supervised in cabling & wiring for both data and voice network.•Liaised between management and outside vendors in developing and executing security policies which complied HIPAA requirements as well as best practices.