Robert Hearn Email and Phone Number

- Owned a complex consumer-facing initiative, PlayStation Stars, from Ideation through Launch. Provided technical leadership to a global team of 35 Managers, Engineers, Quality Assurance, Product Owners and Program Managers. Influenced the external partner integration to allow outside studios to develop campaigns based on SIE data.- Wrote product specifications and quality testing criteria for full stack engineers. After 12 months in the market, exceeded enrollment goals by 350%. Implemented cost reduction strategies that saved 15% per month on AWS spend while processing more than 46 billion events daily on on a Apache Flink platform utilizing a Kafka framework.- Using Agile framework, oversaw the End-to-End Software Development Lifecycle across multiple delivery platforms including Native iOS and Android apps, Web, Mobile and proprietary Playstation Console including leading daily scrum calls. Successfully integrated the program with over 30 different applications while maintaining 99.99% uptime and average API latency of 68ms.- Developed key Operational Metrics using concise visual dashboards and was responsible for offline and in-person executive status, risk updates and quality status.- Proactively reviewed external feedback from sites such as Reddit and issues reported by customers via ServiceNow were prioritized and the cost or satisfaction impact was quantitatively reviewed while working with engineers to determine feasibility, timelines and design.

- Launched and Managed a portfolio of 10 highly integrated applications to locations in 30+ Countries including custom built Web clients, iOS Apps and Cloud Native features used by over 150,000 people daily.- Developed communication standards for portfolio reviews, prioritization and measuring outcomes.- Directed Tier 1 and Tier 2 support as well as drove business critical features through the development process including: reliability, usability and environment management.- Identified opportunities for change management and drove the governance structure for pivots needed based on quality concerns, customer priorities and business needs.

- Recruited, managed and lead a global team of over 50 Software Engineers, including employees and contractors with an annual budget of $12M. Engineering ODCs located US, Singapore, Japan, Ireland, India.- Ensured quality, timely delivery of all milestones owned by or impacting the team throughout all phases of the program utilizing both Agile and Waterfall based SDLCs across 5 scrum teams.- Provided concise Project Justification, Overview and Status updates including Risk analysis and recommendations to Senior Management and C-Level executives.- Connected disparate organization to recognize, influence and maxine engagement to ensure the program goals were achievable within the given timeframe and resourcing. Provided accurate, organized analysis of data to allow for quick understanding and decision making.

- Performed ROI and feature compatibility assessments across verticals, to ensure customer adoption and success. Presented recommendations to C-Suite management. This included custom development needs and gap clarifications.- Reviewed RFP requirements, assembled project team, assigned responsibilities and oversaw activities. Managed final deliverables and developed customer-specific demonstration scenarios that included final implementation recommendations.- Responsible for at risk Client analysis and plan development to reimplement products, identify core product gapes to engineering, and identify 3rd party partners to ensure long term adoption.- Lead Technical Partner initiative to analyze third party applications and services to determent the added value to streamlining integration and expanding functionality.