Robert Holmes Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

- Support the client’s experience with the lifecycle of Client Account Management. - Primary contact to the client for all services, project management, invoicing, inventory management, contract management, vendor management, provisioning, reporting, and business intelligence. - Deliver complete consulting solutions associated with network cost reduction.

Atlanta, Georgia, United States

- Provide implementation, software deployment and system troubleshooting services to support payment device installations for the Point of Sale (POS) system for Arbys Restaurants.- Assist on-site techs with equipment troubleshooting.- Execute and deploy new and updated applications, services, tools and configurations to Retail devices.- Confirm the.

Alpharetta, GA

- Perform onsite installation and training services for implementation of Agilysys software and resold hardware products.- Gather site requirements, review and recommend operational design as it pertains to installation preparedness to Project Management.- Configure and test system configuration in order to maximize efficiency and provide operational.

Greater Atlanta Area

- Provide implementation, software deployment and system troubleshooting services to support the installation and ongoing maintenance of a complex NCR Point of Sale (POS) system.- Assist on-site techs with equipment and data routing configurations.- Execute / maintenance of PowerShell scripts to package and deploy new and updated applications, services.

Atlanta, GA

- Provide project assistance in transitioning National Account Annie’s Pretzels POS platform from Aloha System to Revel System by setting up pricing of menu items, setting up promotional items and configuring the loyalty program.- Perform database requests (e.g., adding/modifying items, updating pricing, adding/removing functionality, etc.).

Alpharetta, GA

- Provide implementation, software deployment and system troubleshooting services to support the installation and ongoing maintenance of a complex NCR Point of Sale (POS) system.- Assist on-site techs with equipment and data routing configurations.- Execute / maintenance of PowerShell scripts to package and deploy new and updated applications, services.

Atlanta, Georgia

- Perform invoice auditing for billing accuracy as per contractual agreements.- Liaison with the Vendor Management Team for contract and billing discrepancy resolution.- Initiate accounts payable process for waste management hauler invoice payments.- Responsible for initiating monthly accounts receivable process for assigned customer base which billed.

Greater Atlanta Area

- Serve as project manager for small to medium Telecom Expense Management projects from origination to completion.- Work with telecom providers to get quotes and order new voice and data circuts.- Work with voice and data analysts where applicable to review telecom solutions and make recommendations to optimize services.- Maintain and update corporate wide.

Powder Springs, GA

- Manage multiple customers according to SLA and customer satisfaction requirements.- Communicate with internal and external vendor contacts to resolve issues with invoices or billing.- Establish and maintain good working relationships with clients and vendors.- Provide assistance with analysis and telecom invoice auditing using both automated and manual.

Atlanta, GA

- Manage the analysis, reconciliation, and coordination of payment of client telecommunications invoices. - Perform audits to ensure billing accuracy for a defined technical service type, specific vendor and/or defined group of accounts.- Customer relationship management.- Summarize contracts and billing information into easily understandable reports.- Act.

Greater Atlanta Area

- Responsible for providing project and resource management in support of installing and activating core and strategic products (i.e., Dedicated Voice, Private Line, Ethernet, Frame Relay, ATM, Private IP, Local & Long Distance Service, Internet, T1, E1, etc.) via standard and non standard processes.- Responsible for coordinating implementation activities.

Greater Atlanta Area

- Serve as an interface with Qwest / Bellsouth account teams.- Handle issues related to complex corporate account billing discrepancies.- Provide operations support for move, add, change, disconnect requests for switched outbound and inbound services.- Provide quality assurance / billing analysis to ensure accurate collection of revenue.- Satisfy general.

Greater Atlanta Area

- Initiate order entry for Private Line, Frame Relay, Toll-Free (800), VNET (Voice), ATM and DS3 products; which also included equipment/service moves, changes, disconnects and upgrade services as requested by the customer.- Track orders from order initiation to order completion to ensure on-time SLA. - Liaison between customer and account team handling.

High School Diploma

Business Administration