Robert Holmes Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

- Support the client’s experience with the lifecycle of Client Account Management. - Primary contact to the client for all services, project management, invoicing, inventory management, contract management, vendor management, provisioning, reporting, and business intelligence. - Deliver complete consulting solutions associated with network cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction and streamlining costs.- Identify gaps in project delivery while ensuring that the project team and clients are aware of issues that will impact timely project completion and/or costs, and pro-actively seek to identify and communicate any schedule and budget risks.- Enter new, upgrade, downgrade, and disconnect service orders.- Solicit Quotes from vendors.- Resolve escalated orders and issues.- Create, maintain, track, and report on status updates for open orders.- Coordinate with management to ensure timely installation of client circuits.- Schedule and prepare for customer activations as well as disconnections services.

Atlanta, Georgia, United States

- Provide implementation, software deployment and system troubleshooting services to support payment device installations for the Point of Sale (POS) system for Arbys Restaurants.- Assist on-site techs with equipment troubleshooting.- Execute and deploy new and updated applications, services, tools and configurations to Retail devices.- Confirm the solution of hardware and software functions as designed, that credit/gift card account information are functioning properly and accurately for each site.

Alpharetta, Ga

- Perform onsite installation and training services for implementation of Agilysys software and resold hardware products.- Gather site requirements, review and recommend operational design as it pertains to installation preparedness to Project Management.- Configure and test system configuration in order to maximize efficiency and provide operational consistency.- Work with Project Management and Integration Team to ensure all applicable interfaces and integration components are scheduled and tested.- Prepare training materials and conduct training sessions.

Greater Atlanta Area

- Provide implementation, software deployment and system troubleshooting services to support the installation and ongoing maintenance of a complex NCR Point of Sale (POS) system.- Assist on-site techs with equipment and data routing configurations.- Execute / maintenance of PowerShell scripts to package and deploy new and updated applications, services, tools and configurations to Retail devices.- Manage escalations and urgent requests into the Deployment functional groups or support groups as required.

Atlanta, Ga

- Provide project assistance in transitioning National Account Annie’s Pretzels POS platform from Aloha System to Revel System by setting up pricing of menu items, setting up promotional items and configuring the loyalty program.- Perform database requests (e.g., adding/modifying items, updating pricing, adding/removing functionality, etc.).

Alpharetta, Ga

- Provide implementation, software deployment and system troubleshooting services to support the installation and ongoing maintenance of a complex NCR Point of Sale (POS) system.- Assist on-site techs with equipment and data routing configurations.- Execute / maintenance of PowerShell scripts to package and deploy new and updated applications, services, tools and configurations to Retail devices.- Manage escalations and urgent requests into the Deployment functional groups or support groups as required.

Atlanta, Georgia

- Perform invoice auditing for billing accuracy as per contractual agreements.- Liaison with the Vendor Management Team for contract and billing discrepancy resolution.- Initiate accounts payable process for waste management hauler invoice payments.- Responsible for initiating monthly accounts receivable process for assigned customer base which billed $100k per month.- Request contract updates as needed to ensure customer record accuracy.

Greater Atlanta Area

- Serve as project manager for small to medium Telecom Expense Management projects from origination to completion.- Work with telecom providers to get quotes and order new voice and data circuts.- Work with voice and data analysts where applicable to review telecom solutions and make recommendations to optimize services.- Maintain and update corporate wide telecom inventories.

Powder Springs, Ga

- Manage multiple customers according to SLA and customer satisfaction requirements.- Communicate with internal and external vendor contacts to resolve issues with invoices or billing.- Establish and maintain good working relationships with clients and vendors.- Provide assistance with analysis and telecom invoice auditing using both automated and manual approaches to identify errors and disputes with carrier and provide customers with recommendations.- Provide training to the customer on the TEM Suite features and functionality.

Atlanta, Ga

- Manage the analysis, reconciliation, and coordination of payment of client telecommunications invoices. - Perform audits to ensure billing accuracy for a defined technical service type, specific vendor and/or defined group of accounts.- Customer relationship management.- Summarize contracts and billing information into easily understandable reports.- Act as a consultant during contract negotiations or proposals to ensure cost savings effectiveness.

Greater Atlanta Area

- Responsible for providing project and resource management in support of installing and activating core and strategic products (i.e., Dedicated Voice, Private Line, Ethernet, Frame Relay, ATM, Private IP, Local & Long Distance Service, Internet, T1, E1, etc.) via standard and non standard processes.- Responsible for coordinating implementation activities between the customer, branch/account team personnel (pre/post-technical support), internal groups (e.g., order entry, provisioning, CPE, Operations) and third party client/vendor resources (e.g., voice and data equipment vendors, local access providers, etc.) as needed.- Track orders from order initiation to order completion to ensure on-time performance SLA were met.- Liaison between customer and account team handling all communications and escalations during the implementation process.- Interfaced with equipment vendor, local lecs and terminal techs for resolution of all telco issues.

Greater Atlanta Area

- Serve as an interface with Qwest / Bellsouth account teams.- Handle issues related to complex corporate account billing discrepancies.- Provide operations support for move, add, change, disconnect requests for switched outbound and inbound services.- Provide quality assurance / billing analysis to ensure accurate collection of revenue.- Satisfy general provisioning inquiries for Frame Relay, ATM and IP services.- Conduct first bill reviews with new complex corporate customers to ensure understanding and agreement with all terms of individual service contracts.

Greater Atlanta Area

- Initiate order entry for Private Line, Frame Relay, Toll-Free (800), VNET (Voice), ATM and DS3 products; which also included equipment/service moves, changes, disconnects and upgrade services as requested by the customer.- Track orders from order initiation to order completion to ensure on-time SLA. - Liaison between customer and account team handling all communications and escalations during the implementation process.- Interfaced with equipment vendor, local lecs and terminal techs for resolution of all telco issues.

High School Diploma

Business Administration