Robert Wise Email & Phone Number

United States

Chandler, Az

• Logs into multiple systems in order to perform their job: Avaya, Interaction Center or Cisco, interactive scripting tool or My Call Center, IEX for schedule viewing and time reporting systems.• Speaks with 300 to 400 prospective students daily who have requested information about our schools.• Screens inquiry through the use of our interactive scripting tool to determine if the student meets the minimum qualifications to speak with an admissions advisor.• Uses off-line reference materials “cube needs” that are posted as reminders for special projects and/or processes.• Warm transfer’s prospective student to a live admissions advisor skilled to assist prospective students based on their interests and background.• Correctly dispositions inquiries as necessary to maintain accurate student records.• Makes a dynamic impression, sparks interest, and demonstrates the value of speaking with our admissions department.• Schedule flexibility, including the ability to work evenings and weekends

Phoenix, Arizona Area

• Responsible for manging 6 to 8 Helpdesk Technicians• Primary point of contact and liason between campus management and the Ancora IT Helpdesk • Managed team work schedules and breaks for all Helpdesk staff• Handled escalated technical incidents• Trained and developed staff• Provided daily and weekly call and ticket stats to upper management• Managed QAs for all Helpdesk staff

Tempe, Arizona

• Responsible for managing 6 to 8 Helpdesk Technicians• Primary point of contact and liaison between campus management and the Ancora IT Helpdesk • Managed team work schedules and breaks for all Helpdesk staff• Handled escalated technical incidents• Trained and developed staff• Provided daily and weekly call and ticket stats to upper management• Managed QAs for all Helpdesk staff