Robert Mclaughlin Email & Phone Number

Boston, MA, US

Improve the profitability of the real estate portfolio by analyzing, evaluating and negotiating prime lease extensions as they come up to expire. Identify opportunities to leverage in-house and third-party resources to negotiate business terms for all lease extensions and coordinate with lease administration and legal to negotiate documentation necessary.

Led a team of Development Specialists who track, coordinate, and advance leads for 400+ store development deals per year, working collaboratively with franchisees and field development teams. Monitored and tracked status and timing of development sites and deals, identifying, and escalating issues as appropriate. Provided training and coaching to field.

Canton, MA

Led a team of Development Specialists who track, coordinate, and advance leads for 400+ store development deals per year, working collaboratively with franchisees and field development teams. Monitored and tracked status and timing of development sites and deals, identifying, and escalating issues as appropriate. Provided training and coaching to field.

Canton, MA

Managed a team of Development Specialists. Worked individually with each team member on professional development, aligning their competencies to best support the company’s growth targets and their personal goals. Provided consistent communication and actionable feedback on their performance.Reduced overall lag times for franchise agreements, from drafting.

Canton, MA

Managed the acknowledgement and rejection of all online franchise application leads, while ensuring that applicant questions and requests for information were handled appropriately. Conducted screening interviews with hundreds of applicants to determine if there was a mutual fit to move forward in the process. Responded to calls, emails and other.

Canton, MA

Coordinated and implemented training and orientation procedures by consolidating the past practices into a two week program focused on building a strong foundation for all new employeesMaintained a “Knowledge Center” database for information that is not currently available in other databases.Effectively troubleshot and identified root cause of issue trends.

Recruited, trained and developed high potential talent to successfully achieve team goals and provide talent pipeline for organization.Ensured excellent customer service is provided to all customers through daily coaching, counseling, monitoring and observation of staff.Effectively communicated and managed all performance goals and metrics for all direct.

Quincy, MA

Enhanced communication skills in a professional setting by assisting a broad arrange of customers including licensed agents and loan specialists.Worked in a fast-paced environment with multiple responsibilities including tracking and noting call logs.Responsible for after-call work including correspondence with other departments and follow up.

Brockton, MA

Sold over 10,000 tickets in group sales over the course of the season.Supervisor to the interns, including game day and non-game day operations (stadium preparation).Managed over 25 game day employees including job orientation and scheduling.Planned game day promotions including theme nights, birthday parties, in-between inning promotions, etc.Handled all.

Amherst, MA

Stadium Operations, Event Operations

Brockton, MA

Ticket Sales, Merchandise, Marketing, Promotions, Stadium Operations, Community Relations

Amherst, MA

Supercuts SoccerFest is a program under experiential learning at the Isenberg School of Management at UMass Amherst. This is a student run soccer tournament with over 100 teams and 1,000 participants.

Bachelor Of Science (Bs), Sport Management, 3.93

Activities and Societies: Golden Key International Honors Society Beta Gamma Sigma International Honors Society Supercuts SoccerFest 2011.

Bachelor Of Science (B.S.), Sport And Fitness Administration/Management