Robert Mclaughlin Email & Phone Number

Boston, Ma, Us

Improve the profitability of the real estate portfolio by analyzing, evaluating and negotiating prime lease extensions as they come up to expire. Identify opportunities to leverage in-house and third-party resources to negotiate business terms for all lease extensions and coordinate with lease administration and legal to negotiate documentation necessary to memorialize extensions. Enable the Field to achieve it’s budget by negotiating specifically requested leases, including the extension of corporate leases and other leases where we have decided to go onto the lease.Enable the company to achieve its real estate needs by researching, analyzing negotiating and coordinating real estate transactions as directed by upper management.Reduce the cost of the surplus property portfolio by negotiating subleases, lease terminations, etc.Provide real estate expertise through knowledge or management of outside resources to understand market conditions necessary for formulation and maintenance of strategy or opportunity or problem resolution.Engage and collaborate with Construction, Legal, Lease Administration and FP&A on all strategic initiatives and opportunities or problem resolution that affect real estate, including, but not limited to remodels, scrape and rebuild, closures and lease terminations, facility improvement roll outs and condemnations.

Led a team of Development Specialists who track, coordinate, and advance leads for 400+ store development deals per year, working collaboratively with franchisees and field development teams. Monitored and tracked status and timing of development sites and deals, identifying, and escalating issues as appropriate. Provided training and coaching to field development teams for processes and programs. Managed performance of all direct reports and provided actionable feedback.Provided linkage to and collaborated with various corporate and field brand representatives in legal, contracts, and finance to progress deal activity and seek pro-active solutions to drive quality development.Expedited development timelines by interacting with and providing guidance to the internal development team. Implemented and integrated the Costar Real Estate Manager software with existing real estate project management tool resulting in $200K in ROI to date.Identified and removed roadblocks and hurdles that impacted the team’s project execution.Selected as the leader for several high profile projects: o Capital Contribution Program-to disburse a pool of $300K to be used for qualified incremental developments of new franchised restaurants; helped create the process to disburse the funds. o Co-chair of the Certified Developer Program-program designed to accelerate the development of quality locations; created and implemented a more efficient process for developers to submit potential sites which led to more accurate reporting and a 30 day reduction in the average timeline for site decision.Collaborated with legal, contract administration, and IT to create and implement a usable workaround to enable our nontraditional franchise partners such as Sodexo, Aramark, Compass, and Pilot Travel Centers, to easily enroll in the 3rd party vendor programs. This included POS systems, back office software, design, and construction services.

Canton, Ma

Led a team of Development Specialists who track, coordinate, and advance leads for 400+ store development deals per year, working collaboratively with franchisees and field development teams. Monitored and tracked status and timing of development sites and deals, identifying, and escalating issues as appropriate. Provided training and coaching to field development teams for processes and programs. Managed performance of all direct reports and provided actionable feedback.Provided linkage to and collaborated with various corporate and field brand representatives in legal, contracts, and finance to progress deal activity and seek pro-active solutions to drive quality development.Expedited development timelines by interacting with and providing guidance to the internal development team. Implemented and integrated the Costar Real Estate Manager software with existing real estate project management tool resulting in $200K in ROI to date.Identified and removed roadblocks and hurdles that impacted the team’s project execution.Selected as the leader for several high profile projects: o Capital Contribution Program-to disburse a pool of $300K to be used for qualified incremental developments of new franchised restaurants; helped create the process to disburse the funds. o Co-chair of the Certified Developer Program-program designed to accelerate the development of quality locations; created and implemented a more efficient process for developers to submit potential sites which led to more accurate reporting and a 30 day reduction in the average timeline for site decision.Collaborated with legal, contract administration, and IT to create and implement a usable workaround to enable our nontraditional franchise partners such as Sodexo, Aramark, Compass, and Pilot Travel Centers, to easily enroll in the 3rd party vendor programs. This included POS systems, back office software, design, and construction services.

Canton, Ma

Managed a team of Development Specialists. Worked individually with each team member on professional development, aligning their competencies to best support the company’s growth targets and their personal goals. Provided consistent communication and actionable feedback on their performance.Reduced overall lag times for franchise agreements, from drafting to signature, by 50%. Reduced questions and inconsistencies by creating a library of 50+ policy and procedure documents for franchisees and field employees to refer to when needed. Participated on and led cross-functional teams to facilitate process improvements.Asked to be the project lead for creating and implementing a new site information/report sharing process; created and maintained a database of NDAs when confidential information was shared.

Canton, Ma

Managed the acknowledgement and rejection of all online franchise application leads, while ensuring that applicant questions and requests for information were handled appropriately. Conducted screening interviews with hundreds of applicants to determine if there was a mutual fit to move forward in the process. Responded to calls, emails and other franchising inquiries in a timely and courteous manner. Obtained and reviewed all required documentation for the candidate qualification and/or deal/transaction. Maintained current and accurate records, documentation and systems information for all leads and candidates.Established and maintained positive working relationships with Franchising Managers/Directors and recruitment team to align on market requirements and availability, enable efficient candidate screening, expedite the progression of quality candidates through the approval process, and support timely deal closings.Served as the liaison between field development and contracts team to ensure amended agreements were drafted and signed correctly and in a timely fashion; this facilitation allowed for 196 future commitments to the development pipeline.

Canton, Ma

Coordinated and implemented training and orientation procedures by consolidating the past practices into a two week program focused on building a strong foundation for all new employeesMaintained a “Knowledge Center” database for information that is not currently available in other databases.Effectively troubleshot and identified root cause of issue trends and collaborated with internal business partners to raise awareness or resolveBuilt leadership skills by providing support for other representatives in the department including handling escalated supervisor calls and serving as a general point of reference for difficult calls.Cross-trained in several areas of Consumer Care including gift card services as well as Quality Assurance.Collaborated with Communications department to establish outline for Crisis Management for all international DBI licensees and franchisees.

Recruited, trained and developed high potential talent to successfully achieve team goals and provide talent pipeline for organization.Ensured excellent customer service is provided to all customers through daily coaching, counseling, monitoring and observation of staff.Effectively communicated and managed all performance goals and metrics for all direct reports.Ensured staff members acquire appropriate brand/product knowledge by continuously coordinating and conducting training, holding weekly staff meetings and daily communications.Effectively utilized tools and resources to manage workload and strive for continuous process improvement.Built and sustained a highly engaged team while maintaining a positive work environment.Effectively troubleshot and identified root cause of issue trends and collaborated with internal business partners to raise awareness or resolve.Co-chaired the development and implementation for a new on-call position that has enabled the department to become a 24-hour call-center.

Quincy, Ma

Enhanced communication skills in a professional setting by assisting a broad arrange of customers including licensed agents and loan specialists.Worked in a fast-paced environment with multiple responsibilities including tracking and noting call logs.Responsible for after-call work including correspondence with other departments and follow up activities .Processed payments for several lines of insurance including personal auto and homeowners.Participated in listening sessions with managers for constructive feedback on call quality and best practices exemplified.

Brockton, Ma

Sold over 10,000 tickets in group sales over the course of the season.Supervisor to the interns, including game day and non-game day operations (stadium preparation).Managed over 25 game day employees including job orientation and scheduling.Planned game day promotions including theme nights, birthday parties, in-between inning promotions, etc.Handled all aspects of tickets operations including ticket window sales, group sales, party packages, luxury suite sales.Maintained an accurate ticket inventory database to calculate tickets sold (maintained average attendance of 1,800).Created tickets for special events hosted by the stadium (MMA fights, concerts, movie nights, etc.).

Amherst, Ma

Stadium Operations, Event Operations

Brockton, Ma

Ticket Sales, Merchandise, Marketing, Promotions, Stadium Operations, Community Relations

Amherst, Ma

Supercuts SoccerFest is a program under experiential learning at the Isenberg School of Management at UMass Amherst. This is a student run soccer tournament with over 100 teams and 1,000 participants.

Bachelor Of Science (Bs), Sport Management, 3.93

Activities and Societies: Golden Key International Honors Society Beta Gamma Sigma International Honors Society Supercuts SoccerFest 2011.

Bachelor Of Science (B.S.), Sport And Fitness Administration/Management