Originally employed by Acumen Solutions, rebranded Salesforce Professional Services as of Feb 1, 2022• Work with clients and end users to gather, understand and define business requirements• Develop and Document User Stories, to-be process flows and work collaboratively with team members to design a solution that will meet Client’s business requirements and fulfill user stories• Assist the team in the configuration for user stories within Salesforce, app exchange products or other cloud-based technologies• Collaborate with developers to test that solutions will meet the business requirements• Participate in key meetings with Clients and end users such as requirement sessions, system demos, user acceptance testing or end user training

Volunteer coach to Merivis cohort students studying toward Salesforce Administrator and Platform App Builder certifications. Giving back to my fellow veterans entering the Salesforce ecosystem and looking to improve their skills to accelerate or begin an awesome career!

Responsible for all aspects of security, loss prevention, investigations, and logistical support for 720k square-foot facility with 400+ employees, driver of culture and security awareness training for warehouse associates all the way to senior site leadership• Regularly presented training to over 400 employees, managers, and senior executives on Security Awareness topics• Designed and implemented in-yard logistics strategies in partnership with site management, streamlining workflows and eliminating downtime• Became subject matter expert for company-developed logistics yard management software, providing aggregated input for improvement and delivering training to end users• Led 12-member security team through early months of COVID-19 pandemic, maintaining 100% retention and an internal pool of volunteers to cover necessary overtime shifts

Highly Customer-Facing role as part of Store Executive Team and leading/managing the Assets Protection (Loss Prevention) team in assigned store• Instructor in Verbal De-Escalation, Interviewing (Interrogation), and Shoplifter Apprehension• Reduced overall store shortage by 25% from baseline for last 4 consecutive years, resulting in over $500k improvement to bottom line• Established incident tracking and heat mapping systems to make intelligence-led decisions on staffing and scheduling• Designed and implemented new passive and active surveillance strategies aligned with company directives to combat complex theft/fraud activity, driving a 5-fold increase in cases resolved YOY• Championed “One Team” culture to develop passionate, empowered store team members to act as force multipliers to Assets Protection team via the delivery of amazing customer service and team communication

• Monitored casino floor and secured areas for signs of dishonest activity• Conducted investigations into tables, dealers, and patrons showing statistical anomalies in casino winnings• Demonstrated strong mathematical ability and analytical skills identifying cheating and advantage play in real-time• Maintained detailed documentation of all surveillance activities, requests, and follow-ups with security and table games managers

Graduated Summa Cum Laude, 3.97 GPAConducted 2 research projects, including literature reviews, human subjects, and data analysisDemonstrated strong writing skills on research papers of varying size and complexityCompleted 3 Graduate credits in Advanced Personality TheoryReceived award from Psychology Department for Excellence in Research

Highly Customer-Facing role as part of Store Executive Team and leading/managing the Assets Protection (Loss Prevention) team in assigned store• Instructor in Verbal De-Escalation, Interviewing (Interrogation), and Shoplifter Apprehension beginning in late 2008, and for remainder of career with Target• Recognized as "Rookie of the Year" in district for 2007-2008• Championed “One Team” culture to develop passionate, empowered store team members to act as force multipliers to Assets Protection team via the delivery of amazing customer service and team communication

In a call-center environment, serviced a dedicated list of 100+ clients weekly on their payroll needs• Took incoming calls from customers outside the scope of dedicated list to resolve issues• Solved problems with payroll, taxation, regulatory requirements• Maintained and updated customer's list of employees and payroll information on an on-going basis• Advised customers on improving payroll experience and on employee tax management to improve service overall

• Supported full office operation, including sales order checking and tracking, invoicing, accounts receivable and payable• Provided technical support to internal customers both on-site and remote involving AS-400 mainframe, Windows Operating systems, and various applications• Troubleshot hardware and software concerns, enacted company-wide changes to mitigate future issues• Installed, upgraded, and configured Windows PCs as needed• Conducted malware removal using commercial software as well as command-line operations to manually resolve, advised employees on safe practices to avoid future issues• Automated a 3-hour a week task by leveraging SQL and Microsoft ODBC drivers to query the company's AS-400 mainframe system and produce required outputs into Microsoft Excel. This reduced task time to under 15 minutes, saving over 140 hours per year in productive time

• Responsible for accountability and performance of 12-soldier squad• Trained platoon to company-sized elements (40-200+ soldiers) on subjects ranging from basic soldier skills to advanced convoy operations • Specially selected to be part of a sixty-member team on a six-week exercise to conduct Convoy Security training for each company within Battalion - approximately 900 soldiers in all• Performed as Squad Leader, Nuclear/Biological/Chemical Defense Non-Commissioned Officer (NBC NCO), convoy security gunner, and Force Protection during Operation Iraqi Freedom 3, June 2004 to December 2005• Awarded Army Commendation Medal for meritorious service during Operation Iraqi Freedom 3

• Conducted Sales and department maintenance - Bedding and Luggage departments (Big-ticket sales)• Trained and assisted with training of new associates • Solved customer complaints/discrepancies not requiring management intervention• Consistently exceeded sales goals by more than 100% for 3 years