Robert J. Email & Phone Number

Santa Fe Springs, California, United States

San Pedro, California, United States

Supervise the debark/embark operations in guests’ areas, at the Port of Los Angeles. Manage 50+ employees in various roles, to ensure efficient day-to-day logistics affecting guests/visitor experiences while in the course of the Ship's shoreside/port visit. Implement and Communicate efficiently the strategic and operational objectives as set forth by the visiting cruise line to our Pier Agents. Serve as a cruise line representative addressing itinerary-specific travel documents, guest concerns, escalated issues, and boarding denials. Foster and Maintain relationships with Ships’ Service Managers, Pursers, and IT staff providing support to shoreside activities. Currently providing guest services to shore-side projects for SMS Cruises. -Norweigan Cruise Lines -Regent Seven Seas Cruises -Oceania Cruises -Viking Cruises -Princess Cruise LinesAlso, provided Guest Services to the following shore-side projects for Metro Cruises. -Cunard Cruise Lines -Crystal Cruises -Disney Cruise Lines

Irvine, Ca

As a Senior Business Analyst, providing key analytic and consultative support to executive management on various Fiscal Responsibility Organizational Effectiveness projects.

El Segundo, Ca

Contracted within DIRECTV as a Sr. Project Coordinator for the Consumer Premise Engineering team wherein I provided high-level analytic support to Product Managers.

Irwindale, Ca

As a consultant to one of Southern California’s major Utilities Service Provider, I serve as a project analyst to the Organizational Change Management Team, providing high-level administrative support to program/project leads. Support provided to training logistics and communications efforts in carrying out strategic deployment strategies consistent with the project/organizational vision.