Robert H Johnson Email & Phone Number

Highly motivated tech-savvy senior IT Service Management architect with over 20 years’ experience in fast-paced environments. Extensive experience supporting large infrastructures. Exceptional analytical ability having performed at a high level in the following areas: client services, pre-sales, professional services implementation, solution architecture, system administration, and systems management. Expert in multiple technical areas such as: • Software Product Implementation (CA ITCM, CA NSM, CA Spectrum, SCCM)• Software Application Packaging (CA ITCM, SCCM, MDT)• Database Platform Implementation (MS SQL Server 2012/2008/2005)• Infrastructure Operational Monitoring (Servers, Network Infrastructure)• Networking Protocols (DHCP, DNS, FTP, HTTP, SMTP, SNMP)• System Testing (Servers, Workstations) System Scripting Techniques (Servers, Workstations, Process Automation, Windows Batch Shell, VbScript, XML, PowerShell)• System Administration (Linux, Windows Server 2012/2008/2003, Windows 8.1/8.0/7)• System Integration (CA Unicenter NSM, CA IT Client Management, CA Service Desk and BMC Remedy)• Virtualization Software (Microsoft Virtual Server, Microsoft Hyper-V, Oracle VirtualBox, VMWare Server and VMWare Workstation)• Technical Documentation (Microsoft Office Suite, Microsoft Visio, Adobe Acrobat)

Listed skills include Windows Server 2003, Windows, Sql Server, Linux, and 45 others.