General Manager
CurrentAs $6M company entered growth phase, rigorously recruited for multiple-hat-wearing role. Drove high-end residential business and grew department by 3 while juggling sales, quotes, design, and engineering functions. Leveraged systems control/design background to expand business within residential and commercial sectors. Stayed abreast of IoT trends, sales & marketing, and high-level relationship building. ● Cut lengthy sales-to-project-installation timelines in half by developing first-ever Project Development Process (PDP) and related documentation.⇢ Accelerated PDP lifecycle—plus added team structure and accountability to prevent job overlaps and duplication of efforts—by defining much-needed job titles and functions for each phase. ● Triggered increase in business efficiency and profits by joining operations principal to write ZIO’s new business strategy; incorporated fundamentals from Gino Wickman’s Entrepreneurial Operating System.● With customer experience improvement a top priority, spearheaded design and construction of ZIO’s state-of-the-art Experience Center after identifying opportunity to remodel wasted IT-parts storage facility.