Quality Lead - Solutions Support
CurrentResource schedulingCritical case managementEscalation quality
Dec 2010 - Present
AeroLeads people directory · profile
Robert Quinn Email & Phone Number
Solutions Support Quality Lead | Workforce Management | Customer Engagement | Analytics | Project Management
at
Dell Technologies
1 work email found
@dell.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Solutions Support Quality Lead | Workforce Management | Customer Engagement | Analytics | Project Management
Location
Ireland, Ireland, Ireland
Company size
Who is Robert Quinn? Overview
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Quick answer
Robert Quinn is listed as Solutions Support Quality Lead | Workforce Management | Customer Engagement | Analytics | Project Management at Dell Technologies, a company with 270292 employees, based in Ireland, Ireland, Ireland. AeroLeads shows a work email signal at dell.com and a matched LinkedIn profile for Robert Quinn.
Robert Quinn previously worked as Quality Lead - Solutions Support at Dell Technologies and Operations Analyst at Dell. Robert Quinn holds Diploma (Level 8), Business Innovation & Digital Transformation, 1St from Technological University Dublin.
Company email context
Email format at Dell Technologies
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{first}_{last}@dell.com
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AeroLeads found 1 current-domain work email signal for Robert Quinn. Compare company email patterns before reaching out.
Profile bio
About Robert Quinn
Robert Quinn is a Solutions Support Quality Lead | Workforce Management | Customer Engagement | Analytics | Project Management at Dell Technologies. He possess expertise in mentoring, six sigma, coaching, call center, people management and 19 more skills.
Listed skills include Mentoring, Six Sigma, Coaching, Call Center, and 20 others.
Current workplace
Robert Quinn's current company
Company context helps verify the profile and gives searchers a useful next step.
Dell Technologies
8 roles
Robert Quinn work experience
A career timeline built from the work history available for this profile.
Operations Analyst
Dell Training Tool Global Administrator providing training and support to end users. Testing lead for all bugs and changes. Liaise with virtual team across EMEA Admins to manage day-to-day queries and escalations. Rolled out DTT to EMEA with verified BE saving of $136,456, achieving Yellow Belt.E-Learning ph3 - Developing the reporting aspect of this.
Sep 2007 - Dec 2010
Learning & Development Analyst
Responsible for accuracy and reporting relating to LD4S program data. Results to be measured against a benchmark taken before program commencement, aligned with business needs. Supplied charts and data for SMT as requested and on time, to demonstrate ROI.ATLAS Super User / SME for UKI - responsible for feedback to System Lead on bugs, improvements and.
Oct 2005 - Sep 2007
Business Analyst
Feb 2004 - Sep 2007
Customer Handling Coach
BPI project to improve First Time Resolution. Green Belt achieved saving of $128k. Member of EMEA Coaching Team driving standardisation of best coaching practice across all regions. Delivered revised scorecard, Glasgow coaching setup, on-boarding of 3 new coaches.Ran a pilot program to establish current ability and where coaching could be utilised. Focus.
Feb 2002 - Oct 2005
Assistant Tl
Reporting to TL and responsible for all team metrics, customer escalations, reporting to Management on progress, ensuring quality was being delivered to the customer.Daily Pulse (instigated in FY01Q2) reporting on team performance and commit. Necessary to have Last Working Day queue performance, highlight issues and propose immediate and/or process.
Jan 2000 - Feb 2002
Support Level 1 & 2
Level 2 Support providing Level 1 agents with technical solutions to queries and ensuring customer satisfaction. Compiled and delivered daily metrics on ACD calls, TOL, RR% and time scheduling. HSB 3 team of the Quarter in Q3 as result of taking daily data to each agent on team and ensuring they have understanding of the business requirements.Recognition.
Jun 1998 - Jan 2000
Trainer / Tech Support
Dsr Systems
Training clients in the use of DSR hardware and the sales tracking software on it. Also had ownership for all technical support queries from customers / end-users.
Jun 1995 - May 1998
Team & coworkers
Colleagues at Dell Technologies
Other employees you can reach at delltechnologies.com. View company contacts for 270292 employees →
NM
Nitin Mathew
Colleague at Dell Technologies
Kottayam, Kerala, India, India
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DG
Durgaprasad Ganeshwarapu
Colleague at Dell Technologies
Hyderabad, Telangana, India, India
View →
FA
Fernando Arias Ruiz De Somavía
Colleague at Dell Technologies
Greater Madrid Metropolitan Area, Spain
View →
RG
Ricardo Gomes
Colleague at Dell Technologies
Lisbon Metropolitan Area, Portugal
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KS
Krishna Sr
Colleague at Dell Technologies
Bengaluru, Karnataka, India, India
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PC
Paul Cowan
Colleague at Dell Technologies
United States, United States
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ВЛ
Валерий Лукин
Colleague at Dell Technologies
Minsk, Minsk, Belarus, Belarus
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AA
Alyssa Alfaro
Colleague at Dell Technologies
Los Angeles, California, United States, United States
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BH
Ben Hodge
Colleague at Dell Technologies
Austin, Texas, United States, United States
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AN
Aladdin Nasr
Colleague at Dell Technologies
Merseburg, Saxony-Anhalt, Germany, Germany
View →
Nitin Mathew
Colleague at Dell Technologies
Kottayam, Kerala, India, India
View →
DG
Durgaprasad Ganeshwarapu
Colleague at Dell Technologies
Hyderabad, Telangana, India, India
View →
FA
Fernando Arias Ruiz De Somavía
Colleague at Dell Technologies
Greater Madrid Metropolitan Area, Spain
View →
RG
Ricardo Gomes
Colleague at Dell Technologies
Lisbon Metropolitan Area, Portugal
View →
KS
Krishna Sr
Colleague at Dell Technologies
Bengaluru, Karnataka, India, India
View →
PC
Paul Cowan
Colleague at Dell Technologies
United States, United States
View →
ВЛ
Валерий Лукин
Colleague at Dell Technologies
Minsk, Minsk, Belarus, Belarus
View →
AA
Alyssa Alfaro
Colleague at Dell Technologies
Los Angeles, California, United States, United States
View →
BH
Ben Hodge
Colleague at Dell Technologies
Austin, Texas, United States, United States
View →
AN
Aladdin Nasr
Colleague at Dell Technologies
Merseburg, Saxony-Anhalt, Germany, Germany
View →
4 education records
Robert Quinn education
Diploma (Level 8), Business Innovation & Digital Transformation, 1St
Bachelor Of Business Studies (Hons), Business, Management, Marketing, And Related Support Services, 1St-Class Honours
Systems Analysis; Programming
Nixdorf Catt
Electrical & Electronic Draughting
FAQ
Frequently asked questions about Robert Quinn
Quick answers generated from the profile data available on this page.
What company does Robert Quinn work for?
Robert Quinn works for Dell Technologies.
What is Robert Quinn's role at Dell Technologies?
Robert Quinn is listed as Solutions Support Quality Lead | Workforce Management | Customer Engagement | Analytics | Project Management at Dell Technologies.
What is Robert Quinn's email address?
AeroLeads has found 1 work email signal at @dell.com for Robert Quinn at Dell Technologies.
Where is Robert Quinn based?
Robert Quinn is based in Ireland, Ireland, Ireland while working with Dell Technologies.
What companies has Robert Quinn worked for?
Robert Quinn has worked for Dell Technologies, Dell, and Dsr Systems.
Who are Robert Quinn's colleagues at Dell Technologies?
Robert Quinn's colleagues at Dell Technologies include Nitin Mathew, Durgaprasad Ganeshwarapu, Fernando Arias Ruiz De Somavía, Ricardo Gomes, and Krishna Sr.
How can I contact Robert Quinn?
You can use AeroLeads to view verified contact signals for Robert Quinn at Dell Technologies, including work email, phone, and LinkedIn data when available.
What schools did Robert Quinn attend?
Robert Quinn holds Diploma (Level 8), Business Innovation & Digital Transformation, 1St from Technological University Dublin.
What skills is Robert Quinn known for?
Robert Quinn is listed with skills including Mentoring, Six Sigma, Coaching, Call Center, People Management, Process Improvement, Team Leadership, and Business Analysis.
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