Robert Sutter Email & Phone Number

Phoenix, AZ, US

Tempe, Arizona, United States

Phoenix, Arizona, United States

Currently working with a small sales team to deliver residential and commercial pool and spa products, while delivering on the company's monthly and seasonal outcomes for service, customer satisfaction and sales. Responsibilities include managing all facets of retail operations to ensure the store is exceeding all expectations; maintain a welcoming store.

Greater Phoenix Area

Served as the company's liaison with clients, and assisted customers with their phone and email inquiries, provided detailed information about products and services, and resolved customer issues or concerns. Maintained stellar service, responded promptly to inquiries, and ensured all customers remain satisfied. Responsibilities included: Managed a daily.

Phoenix, Arizona And Sacramento, California

• Managed a multi-state district of clients and customers with an annual revenue base of $3 million.
• Focused on customer retention, customer satisfaction, client visitations and revenue growth.
• Managed a team of Route Sales and Service Representatives in the day-to-day delivery and sales of company’s products and services.
• Trained, monitored and evaluated performance of Corporate Sales Representatives.
• Conducted training of new employees, provide mentorship to assist in goal setting, as well as stimulate positive employee relations, and proactive and productive problem solving.
• Provided support to the route sales and service team to achieve daily goals and outcomes, including the participation and timely delivery of the company’s products and services to clients.

• Oversaw retail and commercial operations of nearly $2 million, annually; as well as reported P&L to District Manager.
• Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Completed store operational requirements by scheduling and assigning employees; following up on work results.
• Maintained store staff by recruiting, selecting, orienting, and training employees.
• Maintained a store staff of 10-12 employees by monitoring, supervising, providing corrective action and appraising job results.
• Identified current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.

Mesa, AZ

• Co-owned company with a net-worth of $250,000.
• Responsible for all fiscal operations, including hired and supervised contract employees.
• Ensured availability of services and approved contracts.
• Formulated pricing policies by reviewing services; and determining additional needed promotion; and studied trends.
• Responsible for all public relations, marketing, purchasing, maintenance and operations of a retail store front.
• Managed customer service and sales.

Morris K. Udall And Pueblo Del Sol Middle Schools

• Taught 8th grade remedial mathematics and algebra.
• Coached competitive elementary school Boys' baseball, Boys' basketball and Girls' volleyball teams.