Global Director Of Customer Insights
Current• Uncovering insights into customer behaviour, preferences and needs, including environmental impacts on the customer, such as industry standards, legislation, available workforce skills and standard practice workflows.• Designing and implementing customer research studies, managing data collection and analysis, and communicating insights to key stakeholders within the organisation. • Developing and implementing customer-centric strategies to improve the overall customer experience and… Show more • Uncovering insights into customer behaviour, preferences and needs, including environmental impacts on the customer, such as industry standards, legislation, available workforce skills and standard practice workflows.• Designing and implementing customer research studies, managing data collection and analysis, and communicating insights to key stakeholders within the organisation. • Developing and implementing customer-centric strategies to improve the overall customer experience and drive business growth.• Managing Voice of Customer program. Show less
