Founded and operated Augen with three colleagues in 1993. Grew business to $2.8m revenue p/a, expanding from four to twenty employees with software development centres in Auckland and Vietnam. COMPANY DIRECTOR► Instrumental in setting long-term strategic direction and establishing the organisational framework, business processes and methodologies. Scope included Operations, HR, Administration and Finance.► Established a software development team in Vietnam ► Ensured very low staff turnover by developing and nurturing a supportive and collaborative company culture.CONSULTING PRACTICE MANAGER► Managed 10 consultants in Auckland and 10 remotely in Vietnam using the Balanced Scorecard approach.► Consistently achieved or exceeded chargeable resource utilization target of 80% with responsibility for project scheduling and resource workload planning. Managed the recruitment process for NZ and Vietnam offices. PRINCIPAL CONSULTANT / INTEGRATION/MIDDLEWARE DEVELOPER► Delivered software development and integration projects in New Zealand, Australia, Malaysia and Singapore. ► Solution design, testing and development including release and on-going maintenance.CLIENT ACCOUNT MANAGERAchieved healthy customer retention and growth. Account managed NZI/IAG, ASB, GE Money, ANZ, Tower Insurance and BT Funds.Project: Pacific Retail Finance Operational SystemDelivered operational system for a start-up that grew to be a market leader in the Personal Finance sector. Company was later purchased by GE Money.Project: ASB Contact Centre Telephony IntegrationDelivered a Telephony Integration solution that allowed the Call Centre to leverage the Customer Relationship Management system (Onyx). Still in use today. The ASB Contact Centre has won a numerous industry awards.